Bilingual (Spanish) Customer Service Rep

Altegra Health; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare technology company is seeking a full-time Member Services/Sr. Customer Service Rep to join their team in Florida. The successful candidate will interact with health plan members, assess eligibility for services, and contribute to departmental success by achieving goals. Strong communication skills and experience in the healthcare industry are essential for this role. The position requires adherence to company guidelines and the ability to work flexible hours from Monday to Friday, with a shift from 11am to 8pm.

Qualifications

• Must have a professional demeanor with strong communication skills.
• Ability to work in a production-driven outbound call center environment.
• High commitment to accuracy and quality work.

Responsibilities

• Interact with health plan members to assess their eligibility for services.
• Achieve individual growth and production goals.
• Contribute to departmental success by meeting quality metrics.

Skills

Effective communication skills

Sales and marketing abilities

Detail-oriented

Ability to adapt

Experience in healthcare

Bilingual (English/Spanish)

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• Full-time

Company Description

On March 1, 2017 McKesson Corporation
(NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare
information technology company, setting an incredibly exciting course for the
future. The entity combined substantially all of Change Healthcare’s business
and the majority of McKesson Technology Solutions (MTS) into the new company.

CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE

Our culture is guided by our core values which
are woven into the fabric of every aspect of our company; Pursue Purpose,
Champion Innovation, Earn Trust, Be Agile, and Include All.

Join our team today where we are creating a
better coordinated, increasingly collaborative, and more efficient healthcare
system!

Job Description

We offer a
full-time position as a Member Services/Sr. Customer Service Rep at our Weston,
Florida office. The position reports to the Advocate Supervisor in the Member
Services division. Our Sr. Customer Service Reps are professionals who interact
with health plan members through outbound and inbound telephonic contact to
complete various intake services.

RESPONSIBILITIES:

Interact with health plan members
through outbound and inbound telephonic contact to review and assess health
plan member’s eligibility for services.

Achieve individual growth and
production goals.

Contribute to the department’s
success by succeeding at departmental and quality metrics.

Review correspondences and/or
inquiries from the health plan members to determine needs and fast track highly
qualified cases.

Acknowledge, follow-up, and close
out correspondence and/or inquiries as assigned.

Stay informed with current knowledge
of state and federal regulatory requirements.

Comply with all company and
department operational guidelines and policies.

Participate in Altegra Health staff
and operational development programs as assigned.

Qualifications

Business demeanor and skills with
the ability to communicate effectively (verbal, written and listening
skills).

Ability to successfully market,
sell, and promote company services in an outbound call center (production
driven) environment.

Professional behavior with
courteous, polite and energetic qualities.

High commitment to accuracy, high
quality work, and detail-oriented.

Must be driven and motivated to
exceed individual and team goals.

Able to learn and adapt to changing
environments, applications and software.

Experience with the health care
industry. Prefer general knowledge of Medicare,

Medicaid, and Managed Care.

Knowledge of MS Word, Excel and
PowerPoint.

Bilingual is a plus
(English/Spanish).

MUST BE ABLE TO WORK Monday - Friday in one of the following
shifts: 11am - 8pm

Additional Information

INSPIRING A BETTER HEALTHCARE SYSTEM

Change Healthcare is one of the
largest, independent healthcare technology companies in the United States. We
are a key catalyst of a value-based healthcare system – working alongside our
customers and partners to accelerate the journey towards improved lives and
healthier communities.

We provide software and analytics,
network solutions and technology-enabled services that help our customers
obtain actionable insights, exchange mission-critical information, control
costs, optimize revenue opportunities, increase cash flow and effectively navigate
the shift to value-based healthcare. Our solutions enable improved efficiencies
and insights for all major stakeholders across the healthcare system, including
commercial and governmental payers, employers, hospitals, physicians and other
providers, laboratories and consumers.