Bilingual Spanish Customer Service- Insurance Billing/Self Pay

Sutherland Global; Charlotte (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

Sutherland Global is seeking a Healthcare Self-Pay Customer Service Representative in Charlotte, NC to handle self-pay and out-of-pocket balances with high-quality service, while following HIPAA and privacy rules.

Qualifications include call center experience, strong communication, and multitasking ability. English required; bilingual Spanish/English is a plus. The role offers an hourly wage with coverage from 9am to 9pm EST.

Qualifications

• High school diploma or GED; college preferred.
• Healthcare/US hospital knowledge or experience preferred.
• Call center or contact center experience preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work under pressure.
• Typing at least 60 WPM while talking.
• 3–5 years of work-related experience.
• SMS Invision, I-series, Meditech, Epic experience a plus.
• Microsoft Office experience required.

Responsibilities

• Handle self-pay and out-of-pocket balance inquiries.
• Resolve accounts using approved guidelines and adhere to speed/accuracy metrics.
• Review denials, rejections, and underpayments.
• Communicate issues and suggest process improvements to Management.
• Understand and apply HIPAA, PCI, and data privacy rules.

Skills

Customer service

Communication

Typing 60 WPM

Multitasking

Microsoft Office

HIPAA compliance

Education

High School diploma or GED

Tools

SMS Invision

I-series

Meditech

Epic

Microsoft Office

Job description

Company Description:

The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.

Job Description:

• Hourly wage
  • $17.50 English
  • $18.50 Bilingual (Spanish/English)
• Department is open 9am-9pm EST
• Understand payer contracts, rules and regulations.
• Understanding of insurance eligibility requirements
• Understanding of insurance billing priority
• Review claim denials, rejections and underpayments.
• Communicate issues and offer suggestions to Management for process improvements.
• Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.

Qualifications:

• High School diploma or GED required; College preferred.
• Hospital or Healthcare (US) knowledge/experience preferred.
• Contact or Call Center experience preferred.
• Excellent verbal, written and communication skills required.
• Ability to multitask and work under pressure.
• Minimum typing skills 60 words per minute with the ability to talk and type
• Minimum 3-5 years’ work-related experience.
• SMS Invision, I-series, Meditech, Epic experience a plus.
• Microsoft Office experience required.

Additional Information:

This role is open to those eligible to work in the USA.

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