Bilingual (Spanish) Branch Manager - Tops Niagara St Branch

mtb; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Branch Manager to drive profitability, lead the team through coaching, and grow both Retail and Business Banking relationships. The role emphasizes sales, service quality, and risk controls within bank policies.

The position requires a Bachelor's degree or 4 years of relevant experience, plus managerial experience and licensing commitments. You will report to a Retail Regional Manager and ensure compliance and customer satisfaction.

Qualifications

• Bachelor's degree or 4 years' relevant experience.
• Demonstrated sales experience and leadership.
• Experience in managing staff and conducting performance appraisals.

Responsibilities

• Direct sales and business development to meet branch profitability and annual goals.
• Lead and coach branch staff, manage performance, and set priorities.
• Identify customer needs through retail and business banking processes and provide solutions.
• Proactively grow Business Banking relationships and community presence.
• Conduct interviews and staffing decisions.
• Model and coach exceptional customer service and risk controls.
• Oversee operational controls, compliance, and fraud prevention.
• Own complex account servicing and escalations, coaching for resolution.
• Grow the business through proactive sales and external outreach.
• Build partnerships across bank areas to resolve customer and staff issues.

Skills

Sales leadership

Coaching and performance management

Customer service

Team development

Communication skills

Banking knowledge

Education

Bachelor's degree

4 years' relevant experience

Insurance licensing (Life/Accident and Health) within 18 months

Tools

Microsoft Office Suite

Job description

Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities :

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager. Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities. Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

• Bachelor's degree,
• OR, in lieu of degree,
• Four (4) years' relevant experience. Minimum three years sales experience
• Minimum two years' managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified
• Precision Leadership Certified Bi-lingual/Spanish preferred
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Education and Experience Preferred:

• Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization,