Bilingual Social Worker II

TNDC; San Francisco (CA); Hybrid; USD 47,000 - 50,000; Full time

Job summary

Tenderloin Neighborhood Development Corporation (TNDC) seeks a Bilingual Social Worker II to support residents in TNDC properties with housing stabilization and access to services. You will provide counseling, outreach, referrals, and advocacy to sustain tenancy and well-being.

The role requires Cantonese, Mandarin, Russian, or Spanish language abilities and a commitment to trauma-informed care within a culturally diverse, low-income population.

Qualifications

• Bachelor’s Degree in Social Work or related field is required.
• Two years of experience serving very low-income individuals in social services.
• Two years of direct services to individuals with substance use and/or mental health issues and/or co-occurring disorders.

Responsibilities

• Deliver culturally inclusive support services for tenants.
• Manage a caseload of individuals.
• Regular outreach to assigned tenants, including home visits.
• Assess tenants’ health, medical, mental health and substance use needs.
• Complete comprehensive intakes and needs assessments.
• Create individualized service plans with tenant/family goals.
• Provide trauma-informed case management and counseling.
• Support housing stabilization and eviction prevention.
• Provide crisis intervention and conflict resolution.
• Refer tenants to off-site services and community resources.
• Coordinate with property management for housing retention.
• Attend weekly and monthly meetings as scheduled.
• Develop new resources and relationships with service providers.
• Maintain HIPAA/PHI compliance and proper documentation.

Skills

Spanish

Homelessness knowledge

Trauma-Informed Care

Mental health awareness

Crisis intervention

Cultural humility

Team collaboration

Communication skills

Attention to detail

Confidentiality

Leadership

Microsoft Office

Education

Bachelor’s Degree in Social Work or related field

Tools

Microsoft Office

Job description

Job Title: Bilingual Social Worker II

Reports To: Social Worker Site Supervisor

Department: Tenant and Community Services

Employment Status: Full-Time

FLSA: Non-Exempt

Pay Range: $34.42 - $36.06/hour

Union: Yes

Grant Funded: Yes

Location: 270 Turk Street, San Francisco, CA 94102

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.; 4 days onsite and 1 day remote.

Summary

Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.

Depending on the building or portfolio language proficiency in Cantonese, Mandarin, Russian or Spanish verbal, reading, and writing skills may be required.

TNDC is invested in the professional growth and development of all supporting staff in the Tenant and Community Services Department- Social Work Unit who are eligible to pursue their LCSW, LPCC, and MFT Licenses. This support is demonstrated by entering into agreements with private Clinical Supervisors, providing pre-approved work time for staff to receive private Clinical Supervision, and offering financial resources for many costs associated with licensing requirements. Details to be provided upon hire.

Essential Duties

• Deliver culturally inclusive support service programs for tenants.
• Manage a caseload of individuals.
• Assertively and regularly outreach to all assigned tenants, including home visits.
• Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
• Complete comprehensive Intakes and Needs Assessments with assigned tenants.
• In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
• Provide assigned tenants with trauma informed case-management and supportive counseling.
• Provide housing stabilization, retention and eviction prevention services.
• Provide Crisis Intervention and conflict resolution
• Provide tenants with family focused information and referrals to off-site service providers in the community
• Provide referrals and linkages to off-site Out of School Time programs
• Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources
• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
• Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention
• Provide permitted follow-up information to Property Management staff as needed.
• Serve as liaison/advocate for tenants with Property Management and off-site service providers.
• Attend all weekly meetings with assigned Property Management staff.
• Attend all on-site Property Management facilitated Tenant Meetings.
• Attend monthly off-site community meetings as assigned.
• Attend all other regularly scheduled meetings
• Develop new resources and relationships with outside service providers.
• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
• Assist families with reunification & family sustainability
• Comply with all HIPAA and PHI policies and procedures
• Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database
• Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
• Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management
• Carry and respond promptly to cell phone during business hours
• Other duties as assigned.

Qualifications

Required Skills

• Fluent in Spanish
• Knowledge of and sensitivity to issues of homelessness.
• Knowledge of Trauma Informed Care approaches
• Excellent knowledge of substance abuse and mental health issues.
• Excellent crisis intervention skills.
• Demonstrate a willingness and ability to practice principles of cultural humility
• Demonstrated capacity to work with culturally diverse, low-income populations.
• Strong analytical skills.
• Ability to handle a variety of tasks simultaneously.
• Initiative and creativity.
• Computer proficiency: Microsoft Office.
• Ability to maintain strict confidentiality.
• Strong leadership skills.
• Attention to detail.
• Ability to work as a member of a multi-disciplinary service team.
• Excellent benefit advocacy skills.
• Demonstrated ability to work as a team.
• Excellent problem-solving skills.
• Strong communication skills.

Minimum Qualifications

• Bachelor’s Degree in Social Work or a related field.
• Two years of experience working with very low-income people in a social service setting.
• Two years of experience providing direct services to individuals with substance use and mental health issues and/or individuals with co-occurring disorders.
• Two years of experience linking individuals to agencies to meet their medical, mental health and other service needs in a Bilingual role
• One year of experience working with seniors, families, or individuals, depending upon the building or portfolio.
• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
• Demonstrated knowledge and understanding of issues related to aging in place.
• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

Preferred Qualifications

• Experience working within a Harm Reduction Model.
• Experience working in a Permanent Supportive Housing setting.
• Experience providing housing stabilization, housing retention, and eviction prevention services.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.