Bilingual Service Representative (Part-Time) Main Office - Danbury

Union Savings Bank - CT; Danbury (CT); On-site; USD 19,000 - 28,000; Part time

Job summary

Union Savings Bank - CT is seeking a part-time Service Representative in Danbury, CT for 20 hours per week at our Main Office Branch. You will handle deposits, withdrawals, and everyday banking transactions while delivering exceptional customer service and maintaining confidentiality.

You will promote USB products and services, generate quality referrals, and support branch goals through effective customer interactions and teamwork.

Qualifications

• Experience in customer service and cash handling.
• Ability to process deposits, withdrawals and transfers accurately.
• Capable of promoting USB products and referring customers to appropriate services.

Responsibilities

• Provide direct customer service and handle transactions per bank policies.
• Balance cash drawer and reconcile transactions as needed.
• Promote USB products and services and seek quality referrals.
• Refer customer needs to supervisors when appropriate and follow up on commitments.

Skills

Customer service

Cash handling

Communication

Sales/referrals

Tools

Teller system

Job description

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times
• Project a professional positive outlook and demeanor at all times
• Accountable for successful retention of customers.

Operations / Risk Management

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary.

Sales

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

Hours and Days Needed:

Monday: 10:00 am - 2:00 pm

Tuesday: 10:00 am - 2:00 pm

Thursday: 10:00 am - 2:00 pm

Friday: 10:00 am - 2:00 pm

Saturday: 8:30 am - 12:30 pm

20 hours per week

This position is located at our Main Office Branch - 226 Main St. Danbury, CT