Bilingual Service Desk Associate - English & Spanish

Express Employment International (US); New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals in Brooklyn is seeking a bilingual Customer Service Associate to join the service desk. The role involves assisting contractors, builders, homeowners, and walk-in customers with orders, product recommendations, and information, with fluency in English and Spanish essential.

You will handle clerical tasks, answer calls, support office and warehouse operations, and assist management on special projects.

Qualifications

• Bilingual English and Spanish required.
• Experience providing customer service at a service desk.
• Proficient with Microsoft Office and basic computers.
• Commitment to work in Brooklyn office five days a week.
• Clear written and verbal communication.

Responsibilities

• Serve as initial point of contact for clients and customers.
• Perform clerical duties contributing to daily office operations.
• Support warehouse and office operations.
• Answer phone calls and respond to inquiries.
• Assist management with special projects.

Skills

Bilingual English/Spanish

Customer service

Office software proficiency

Tools

Microsoft Office

Job description

Location:Brooklyn, NY 11219

We are working with a supply house in Brooklyn that is looking for a bilingual Customer Service Associate to work at their service desk.

The ideal candidate will assist contractors, builders, homeowners, and walk-in customers by providing excellent customer service, processing orders, recommending products, and ensuring customers receive the materials and information they need. Fluency in both English and Spanish is required to effectively serve our diverse customer base.

WHAT YOU WILL DO:

• Serve as the initial point of contact for clients and customers, warmly welcoming and guiding them during their visit.
• Perform essential clerical duties that contribute to the office's daily functioning
• Aid in various operational tasks to support the smooth running of the office and directing the warehouse.

Answer incoming phone calls and respond to customer inquiries.

• Assist the management team with special projects as they happen.

WHAT WE ARE LOOKING FOR:

• Strong aptitude for delivering exceptional service counter reception.
• Must be bilingual- English and Spanish
• Experience with computer software, notably Microsoft Office.
• Excellent written and verbal communication abilities in interactions.
• Experience in managing or handling client inquiries and concerns.
• Must be able to come into their Brooklyn office 5 days per week.

COMPENSATION

• $20/hr.
• Comprehensive on-the-job training.
• Opportunity for growth into seniority

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