Bilingual Service Agent I

Amplify Credit Union; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Volunteer opportunities

Tuition benefits

401(k) match

Job summary

Amplify Credit Union is seeking a Service Agent I to deliver a superior banking experience through remote channel interactions, handling a high volume of calls and providing prompt, professional member assistance.

Under supervision, you will guide members on online banking, mobile deposit, and other digital tools, while speaking English and Spanish fluently and upholding credit union policies. This full-time, remote role offers competitive pay and benefits.

Qualifications

• High School diploma or GED required; financial industry experience preferred but not required.
• Must be bilingual in English and Spanish and able to work a flexible schedule including weekends.
• Bondable and able to operate a PC with standard software and telephone queue systems.

Responsibilities

• Process basic remote member transactions, including transfers and payments.
• Handle inquiries and account maintenance with clear, professional communication.
• Educate members on online banking, mobile deposits, and remote channels.
• Exhibit professional phone etiquette and aim for first-call resolution.
• Meet or exceed service level targets while supporting organizational goals.
• Uphold credit union policies and promote Amplify’s culture and values.

Skills

Bilingual English/Spanish

Telephone etiquette

Customer service

Education

High School diploma or GED

Tools

MS Office

10-key calculator

Job description

Remote · US Only Full-time $22.12/hr – $22.12/hr

Daily Drop — Subscriber Perk

Language learning

Bilingual edge wins the job. Master Spanish faster—55% off Babbel lifetime.

Salary Range$22.12 HourlyPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneCategoryCustomer Service

Description

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reasonwe’ve been named a Top Workplaceby theAustin American-Statesmanseven years in a row.We’re also proud to say that we’re the only full-service financial institution thatdoesn’t have deposit fees of any kind. We’re looking for teammates who are inspired byour missionand ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments toculture, community, inclusion, and more.

Position Summary

The Service Agent I is responsible for providing a superior banking experience for members of the credit union through remote channel interactions that personify Amplify’s brand and create memorable, long lasting relationships. Under direct supervision, provides assistance to existing and potential members by handling a high volume of calls covering a full range of basic members services in a prompt and professional manner.

RESPONSIBILITIES the following. Other duties as assigned.

• Process basic remote member transactions, to include, transfers, loan payments, fee reversals, etc.
• Perform a variety of services for members including, but not limited to; basic account inquiries, basic account maintenance, phone payments and basic online banking troubleshooting
• Educate member regarding Amplify’s remote delivery channels – such as online banking and mobile deposit – and promote their use for member convenience
• Display professional telephone etiquette with members and potential members while helping with their banking needs
• Communicate effectively during the initial call to minimize the need for future contact and escalation or requests assistance in order to provide complete resolution and member satisfaction
• Consistently meet or exceed service level requirements by effectively managing inbound calls, including but not limited to; availability, call quality, after call work, etc.
• Exercise good judgment to make sound decisions that help member and support organizational objectives
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or General Education Degree (GED). Financial industry and/or call center experience preferred but not required.

Certificates, Licenses, and Registrations

Must be bondable.

Software and Equipment Requirements

To perform this job successfully, an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products, 10-key calculator and telephone queue system.

Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Other Qualifications

Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends. Must have or quickly obtain working knowledge of Credit Union’s products and services, policies, standard operating procedures, and State and Federal regulations.

This position requires an outgoing, team oriented and solutions driven personality.

Must speak English and Spanish fluently.

What We Offer

To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay and Benefits

This role offers base pay of $22.12 per hour. It also entails thebenefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This position is eligibleto work fully remote from the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·