Bilingual Scheduling Center Agent

Aspen Dental; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading dental care provider is seeking a Bilingual Scheduling Center Agent to schedule patient appointments and provide customer service. This entry-level role is fully remote, requiring proficiency in English and Spanish, along with strong communication skills and a tech-savvy mindset. The position offers flexible shifts, a competitive pay rate of $17 per hour, and benefits including health insurance and 401(k) matching.

Benefits

Performance-based bonuses

Health, dental, and vision insurance

Paid time off

401(k) with company match

Qualifications

• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required.
• Strong communication skills with clear professional speech.

Responsibilities

• Schedule appointments for patients as the first point of contact.
• Handle inbound calls in a high-volume environment.
• Understand patient needs and set appointments effectively.

Skills

Bilingual (English and Spanish)

Customer service

Technical proficiency

Strong communication

Education

High School Diploma or equivalent

Job description

Bilingual Scheduling Center Agent – Aspen Dental

Join Aspen Dental’s workforce as a Spanish‑bilingual Scheduling Center Agent. This fully remote position partners with patients to schedule their appointments, ensuring critical access to dental care and fostering improved oral health. Full‑time and part‑time opportunities are available.

Responsibilities

• Work with patients to schedule appointments, serving as the first point of contact for new patients who call to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high‑volume environment while compassionately handling questions and concerns.
• Listen empathetically, think critically to understand patient needs, and use trained sales and customer‑service techniques to set appointments, focusing on appointment acceptance and customer care to reach individual and call center goals.
• Perform additional duties as assigned by the Call Center Leadership team.

Requirements

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with a preference for experience answering calls in a high‑volume call center environment.
• Desire to succeed in a fast‑paced, goal‑driven, consumer‑focused environment.
• Strong communication skills with the ability to speak clearly and professionally.
• Tech‑savvy: ability to navigate provided technology efficiently.
• Must have a wired cable/fiber‑connected internet connection, with the ability to hardwire the internet within 6 feet of the router (no WiFi, cellular, or hotspot), and at least 100 Mbps download and 10 Mbps upload speeds.
• Must have a quiet, HIPAA‑compliant, private workspace.
• Some evening and weekend scheduling availability required.

Compensation and Benefits

• Pay rate: $17.00 per hour, plus eligibility for performance‑based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full‑time and part‑time shifts available.
• Comprehensive health, dental and vision insurance offerings.
• Paid time off.
• 401(k) with generous company match.

Additional Information

• Seniority level: Entry level
• Employment type: Full‑time (part‑time options available)
• Job function: Sales and Business Development
• Industries: Hospitals and Health Care

Apply today for immediate consideration and begin your career journey with Aspen Dental!