Bilingual Sales Coordinator (Spanish)

The Sherwin-Williams Company; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

FSAs

Disability insurance

Retirement benefits

Paid time off

Parental leave

Medical leave

Vacation

Holidays

Job summary

The Sherwin-Williams Company is seeking a Store Coordinator/Customer Service associate for Store #728022 in Long Island City, NY. You will help customers select paint and related products, handle sales, and ensure inventory and displays meet brand standards.

Responsibilities include assisting customers in person or by phone, tinting and mixing to specs, and supporting deliveries. Strong English and Spanish communication is required, along with flexibility to work evenings/weekends.

Qualifications

• Minimum requirements include being at least 18 years old, able to read/write in English and Spanish, and legally authorized to work in the U.S.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive relationships with wholesale customers.
• Process sales transactions accurately per policies and procedures.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work orders and inventories.
• Stock shelves and set up displays; tint and mix products per specs.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain clean, presentable areas and knowledge of products.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School Diploma or GED

Tools

POS system

Tinting equipment

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible
Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional
benefits include a generous time away from work package, including personal leave, paid parental leave,
medical leave, vacation, and holidays.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #728022, located at: 27-20 Skillman Avenue Long Island City, NY 11101

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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