Bilingual Retail Teller (Spanish)

Heartland Bank and Trust Company; Peoria (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

The Retail Teller at Heartland Bank and Trust Company serves as the frontline face in Peoria, delivering accurate transactions and friendly service while building relationships with customers.

The role emphasizes product knowledge, risk awareness, and community engagement, with optional bilingual (Spanish/English) capabilities and a path for growth within the regional bank.

Qualifications

• H.S. Diploma or GED preferred or equivalent experience.
• Bilingual Spanish/English preferred.
• Strong customer service and cash handling skills.

Responsibilities

• Provide friendly, name-based customer service.
• Proactively identify customer needs and offer solutions.
• Handle transactions accurately and efficiently.
• Adhere to bank policies to minimize fraud risk.
• Participate in retail and bank projects as needed.

Skills

Customer service

Cash handling

Bilingual communication

Education

HS Diploma or GED

Job description

Wage Range: Min: $16.50, Mid: $18.57, Max: $20.63

A Brief Overview

The Retail Teller is a frontline representative and the face of Heartland Bank and Trust within the communities we serve. The Retail Teller is an essential, service-oriented part of the retail team and is responsible for efficient and accurate processing of customer transactions. Provides excellent customer experiences while building and developing relationships.

What you will do

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Other Qualifications/Requirements

• Participate in various retail and bank projects as necessary.
• H.S. Diploma or GED preferred or equivalent combination of education and experience.
• Bilingual preferred (Spanish/English).

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.