Bilingual Retail Service Lead

O'Reilly Auto Enterprises, LLC; Evendale (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical, dental, vision insurance from

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and daily operations. The role includes shift management in the manager’s absence and a strong emphasis on team leadership in a fast-paced environment.

Candidates with bilingual abilities are encouraged to apply. The position features competitive wages and a comprehensive benefits package, plus opportunities for career growth within a longstanding

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure that merchandise is invoiced before product leaves the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules and clock-in/out per policy.
• Perform all store opening/closing duties and day end procedures, secure money and deposits, and verify and secure the building and deliveries.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language (desirable)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and daily operations. The role includes shift management in the manager’s absence and a strong emphasis on team leadership in a fast-paced environment.

Candidates with bilingual abilities are encouraged to apply. The position features competitive wages and a comprehensive benefits package, plus opportunities for career growth within a longstanding