Bilingual Retail Customer Service Specialist (Spanish)

Sherwin-Williams; Stephenville (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company seeks dedicated Customer Service Specialists who excel in providing top-notch service to both wholesale and retail customers. This role involves understanding customer needs, resolving concerns, and maintaining high visual standards in the store. Ideal candidates will be bilingual in English and Spanish, possess strong sales skills, and have a passion for customer satisfaction. Join a team that values your contributions and offers a dynamic environment where you can thrive and grow while achieving sales goals.

Qualifications

• Must be 18 years old and authorized to work without sponsorship.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Problem Solving

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates and Customer Service Specialists are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work in the country of employment without sponsorship
• Ability to read, write, comprehend, and communicate in English and Spanish
• Ability, with or without reasonable accommodation, to lift up to 50 lbs. frequently and 70 lbs. on occasion
• Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

1. Ensure high customer satisfaction through excellent sales service
2. Assist customers in person and over the phone by determining needs and presenting products and services
3. Build productive trust relationships with customers
4. Process sales transactions accurately and according to policies
5. Achieve sales goals on a monthly, quarterly, and yearly basis
6. Maintain accurate work order files and formulas
7. Pull products from sales floor or warehouse
8. Tint and mix products to customer specifications
9. Stock shelves and set up displays
10. Clean store equipment
11. Load and unload delivery trucks
12. Assist in deliveries as needed
13. Maintain in-stock and presentable areas
14. Stay knowledgeable about products and discuss options with customers
15. Follow inventory control procedures
16. Suggest ways to improve sales