Bilingual Retail Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Lubbock (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to work with wholesale and retail customers, assessing needs and recommending color and product solutions. You will ensure prompt resolution of concerns and uphold product quality and store appearance.

The role requires bilingual English/Spanish communication, readiness to lift materials, and flexibility to work evenings/weekends while supporting sales goals and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends; confirms HR requirements for internal applicants.

Responsibilities

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Answer questions about Sherwin-Williams products and stay updated on features.
• Promptly resolve customer concerns and maintain high customer satisfaction.
• Contribute to achieving store sales goals while upholding brand standards.

Skills

English proficiency

Spanish proficiency

Customer service

Education

High school diploma or GED

Tools

Tinting equipment

Driver's license

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment