Bilingual Rental Housing Customer Service Representative

Leidos; Albuquerque (NM); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Eleven paid holidays

Benefits from day one

Ongoing training opportunities

Job summary

Leidos is seeking a full-time Rental Housing Customer Service Representative in Albuquerque, NM. You will assist renters, tenants, and property managers with rental resources and referrals, and support homebuyers with FHA mortgage program information.

This role offers training on HUD rental assistance programs and a focus on excellent customer service. As a Rental Housing CSR, you will handle calls, provide information, document interactions, and follow SOPs to ensure customer satisfaction.

Qualifications

• Bilingual in English and Spanish—verbal and written.
• Strong written and verbal communication skills including telephone etiquette.
• Excellent time management skills and dependability.
• Keyboarding proficiency of at least 40 words per minute.
• Experience with MS Office (Outlook, Word, Teams).
• High School diploma or GED required.

Responsibilities

• Field phone calls on multifamily rental assistance requests including tenant complaints per SOPs.
• Handle backup calls from the public regarding buying homes and servicing loans.
• Provide information and resources to customers to deliver service excellence.
• Use knowledge base and SOPs to answer customer requests.
• Document customer phone communications in an internal database.

Skills

Bilingual EN/ES

Communication skills

Time management

Keyboarding 40 wpm

Education

High School diploma or GED

Tools

Outlook

Word

Teams

Job description

Description

Leidos is seeking a full-time

Albuquerque, NM.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their

Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Description

Leidos is seeking a full-time Bilingual Rental Housing Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

As a Rental Housing Customer Service Representative, You Will

• Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.
• Handle backup calls from the public regarding buying homes and servicing their loans.
• Provide information and resources to customers to deliver customer service excellence.
• Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

To be a successful Rental Housing Customer Service Representative you will possess

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Experience with MS Office (Outlook, Word, Teams).
• Strong written and verbal communication skills including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).
• Bilingual in English and Spanish - verbal and written.

Preferred Qualifications

• Experience with HUD-subsidized multifamily apartments or public housing.
• Call Center (Omnichannel).

Join Our Team And Enjoy Leidos Employee Benefits, Including

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year.
• Eleven paid holidays per year.
• Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans).
• Ongoing training opportunities to foster professional development.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

• The pay for this position is $22.00 - $23.00 per hour. **

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

Pay Range

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.