Bilingual Relationship Banker (Spanish/English) - Plainville, CT

M&T Bank Corporation; Plainville (CT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Medical and retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Plainville, CT seeks a Relationship Banking Representative to identify customer needs, perform profiling, and drive branch sales with proactive outreach.

Role emphasizes customer service, appointment setting, and collaboration with internal partners to present suitable banking products while adhering to KYC/CIP requirements. On-site position with competitive pay and benefits.

Qualifications

• High school diploma or GED with 1–2 years in retail sales, call center, customer service or telesales.
• Strong verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and manage time effectively.
• Financial services product knowledge and ability to discuss options with customers.
• Ability to communicate tactfully with internal and external customers.
• Proficient with internet-based tools and systems.
• Bilingual ability may be required based on branch needs.

Responsibilities

• Identify sales opportunities and conduct customer assessments and profiling.
• Refer complex needs to appropriate team members and partners.
• Outreach to clients via email/phone to educate on products and services.
• Schedule appointments and prepare for meetings with pre-call planning.
• Ensure compliance with KYC, CIP and risk controls.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Financial services product knowledge

Diplomacy with customers

Internet proficiency

Bilingual (English + second language)

Education

High school diploma or GED

Associates degree (preferred)

Notary public license (preferred)

Job description

Overview

Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities

• Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
• Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
• Proactively reach out to clients via e-mail or phone to follow up and educate on value added products/services to address needs of clients Onboard new customers through customer outreach (regardless of available channel, and individual who opened account) Establish trust with existing clients through proactive outreach regularly Schedule preset appointments for the following week and hold appointments each week Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan) Responsible for meeting and maintaining registration requirements under the Federal SAFE Act Perform customer servicing interactions. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Scope of Responsibilities

The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is key driver of customer flow in the branch to support these activities. The position services existing customers and grows the business through identifying sales opportunities with customers. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required

• High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized individual with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.

Education and Experience Preferred

• Associates degree
• Notary public license
• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heave objects weighing 5 lbs. to 30lbs
• Ability to read fine print
• Ability to interact with customers in an open face-to-face work environment
• Ability to use fax, telephone system, copier and other communication tools

Compensation

The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Plainville, Connecticut, United States of America

About M&T

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

Benefits

• We are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Equal Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

Other Notes

View M&T’s Human Capital Report to learn more.