Bilingual Receptionist- YES Prep West Secondary (Immediate Opening)

YES Prep; Houston (TX); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid leave

Professional development

Award-winning culture

Job summary

YES Prep in Houston, TX is seeking a Secondary Receptionist to manage front desk duties, greet visitors, and process sign-ins during campus hours. The role supports campus operations and daily administrative tasks in a fast-paced school environment.

The position requires bilingual Spanish skills, strong organizational ability, and a commitment to confidential, high-quality customer service. This is an 11-month, hourly role with competitive benefits.

Qualifications

• Must have at least 2 years of exemplary office experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Word, Excel).
• Bilingual in Spanish required.
• Strong organization, time management and follow-up abilities.
• Excellent word processing and spelling/grammar skills.
• Ability to work effectively in a team and maintain confidentiality.

Responsibilities

• Greet and assist all visitors during campus hours, 100% of the time.
• Process visitors through sign-in and safety protocols using Raptor.
• Maintain telephone system and answer incoming calls efficiently.
• Keep reception area and meeting rooms clean and organized.
• Provide support to teachers, staff and students as needed.
• Handle deliveries and internal communications for the office.

Skills

Office experience

Microsoft Office

Bilingual Spanish

Organization

Word processing

Teamwork

Confidentiality

Decision making

Mission-driven

Multitasking

Feedback oriented

Job description

Description

Job Description

POSITION: Secondary Receptionist

REPORTS TO: Director of Campus Operations

POSITION TYPE: 11-month

START DATE: 26-27 School Year

COMPENSATION: $13.77-$17.12 per hour

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some quick stats about us:

• 21,650 Students
• 2,600 Team Members
• 16 Secondary Campuses
• 12 Elementary Campuses
• 91% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 99% Students Who Are Accepted to a 4-Year University
• 85% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report
  

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population.

THE ROLE

When you join the YES Prep team, some of the work and responsibilities will include:

• Greeting and assisting all incoming parents, students, and visitors 100% of the time during campus hours;
• Processing all visitors through Raptor and following all safety protocols for sign in;
• Maintaining and administering the telephone system by answering and processing all incoming calls in an efficient and rapid manner;
• Maintaining an appealing physical environment including reception area, storage rooms, conference rooms, and other rooms as requested;

Deliver A-Level Front Office Service

• Providing support for teachers, staff, students and parents upon request
• Receiving, inventorying and distributing internal and external communication and deliveries;
• Helping support and facilitate main office procedures such as supply requests, copy requests, laminating requests, uniform ordering, fee payments, and any other operational systems;
• Responding to all customer service requests and voicemails within 24 hours;
• Managing daily administrative operations including establishing work priorities, and resolving problems related to day-to-day operations of the office;
• Creating a welcoming front lobby space with updated signage that is clean and clutter free;
• Provide exemplary customer services with a solutions-oriented mindset that de-escalates situations and prioritizes student needs;
• Additional duties as assigned.

Campus meets or is above ADA goal

• Assisting in student attendance tracking;
• Implementing standards, policies, and procedures for filing, records maintenance, and other clerical services;
• Leading the tardy process for students with accurate tracking and data entry

THE PERSON

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility. Other traits needed and desired for this role are:

MUST HAVES

• At least 2 years of an exemplary record working urgently in a fast-paced and results-oriented office environment
• Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, etc.)
• Bilingual in Spanish
• Excellence organizational skills including time management and follow-up
• Strong command or word processing including exemplary spelling and grammar skills
• Demonstrated ability to work on a team
• Ability to maintain the highest level of confidentiality
• Ability to exercise excellent judgment in decision-making
• Belief in and commitment to the mission and core value of YES Prep Public Schools
• Ability to maintain emotional control under stress
• Ability to juggle multiple tasks and initiatives at once
• A dedication to learn, grow, and develop as a professional and openness to giving and receiving frequent feedback

THE MUST HAVE BELIEFS

• Belief in and commitment to the mission and core values of YES Prep Public Schools
• Desire to disrupt systemic status quos in education
• Willingness to go above and beyond to disrupt said status quos
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results
• Conviction that high expectations + high accountability = high performance and high growth

EVERY OPPORTUNITY STARTS WITH A YES

Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives. YES Prep is more than a family of public charter schools, it’s the future of public education—it’s an opportunity to say, “Yes, you can!”

THE PERKS

• Compensation – This position is an non-exempt, hourly position; salary offers commensurate with experience.

• Health and Supplemental Insurance – A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

• Retirement Plans – Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.

• Paid Time Off – Employees working 20+ hours a week receive 12 days of Paid Time Off in addition to the system closures during the Academic Calendar.

• Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid at 100%, based on eligibility and tenure.

• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.

YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.