Bilingual Program Manager - (English/Spanish)

Gulf Coast JFCS; Tampa (FL); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid holidays

PTO & training opportunities

Job summary

Gulf Coast JFCS is seeking a Program Manager for the Padres de Crianza to oversee contract compliance, case management, and staff supervision. The role requires coordinating with clinicians and navigators, ensuring quality of service, and reporting to funders.

The ideal candidate holds a Bachelor's in social work or related field, with 5+ years in child welfare management, counseling experience preferred, and bilingual English/Spanish abilities.

Qualifications

• Bachelor's degree in social work or related field from an accredited college or university.
• Five (5) years of experience in managing the delivery of child welfare services.
• Counseling experience preferred with ability to assist families through loss, crisis, emotional/behavioral challenges, or mental health/substance issues.

Responsibilities

• Complete monthly case and professional supervision with staff.
• Screen case referrals for appropriateness and assign to staff, including contact frequency.
• Complete funder and agency reports.
• Liaise with the community to communicate program goals and mission to referral sources.
• Review and edit all staff documentation to ensure quality of service.
• Manage the program budget, contract requirements, and metrics.
• Direct case assignments to clinicians and navigators to ensure compliant activities.
• Provide on-call services as assigned per policy.

Skills

Verbal communication

Written communication

Microsoft Office

Clinical supervision

Bilingual English/Spanish

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Job description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

What You Will Do

The Padres de Crianza is an exempt position responsible for ensuring the Program meets all contract requirements and metrics, overseeing all cases under the Program, and monitoring service progress. The Program Manager is responsible for representing the Program to the system of care to secure community partnership and support.

Supervisor Responsibilities

• Oversees Community Navigators and Counselors
• Provide crisis management supervision to staff

Duties And Responsibilities

• Complete monthly case and professional supervision with staff
• Screen case referrals for appropriateness of service and assign to a staff member, including frequency of contacts.
• Complete funder and agency reports
• Liaise with the community to communicate Program goals and mission in an effort to promote service to referral sources
• Review and edit all documentation submitted by staff to ensure quality of service provided
• Manage the program budget, contract requirements, and meet fiscal year contract metrics
• Direct case assignments to clinicians and navigators to ensure all case-related activities are conducted within the scope of the Program
• Provide on-call services as assigned, abiding by the program's on-call policy and procedure
• Perform all other duties as assigned

What We Offer

• $60,000 annual salary
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Supplementary Accident, Hospital Indemnity, and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal, and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

What You Will Need

• A minimum of a Bachelor’s degree is required in social work or a related area of study from an accredited college or university
• Five (5) years of experience in managing the delivery of child welfare services
• Counseling experience preferred, with the ability to demonstrate proficient skills in helping families resolve issues related to loss, crisis, emotional or behavioral disturbance, untreated mental health, substance abuse, violence, and any other related experience resulting in dysfunction in the home and maladaptive coping skills among family members
• Experience providing direct client support services in a human service setting
• Thorough knowledge of human development, counseling theories, and practices
• Proficient in Microsoft Office applications
• Ability to provide clinical supervision to master's level clinicians.
• Effective verbal and written communication skills
• Bilingual required, English and Spanish
• Ability to work in the field as needed to support staff
• Ability to work under stressful situations
• Use of personal vehicle to transport self and clients as needed
• Potential exposure to clients who may be verbally and/or physically aggressive
• Potential exposure to communicable diseases
• Conduct oneself in a professional manner with colleagues, peers, and clients
• Use of personal vehicle to transport clients as needed
• Must have a valid driver's license and auto insurance

Who We Are

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements:

It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.