Bilingual Personal Banker - Spanish-English Customer Pro

First Community Bancshares, Inc.; Mesquite (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. in Texas (Mesquite area) is seeking a Customer Service Representative to handle cash transactions, assist customers with accounts, and promote bank products.

The role emphasizes bilingual communication, teamwork, and flexible scheduling in a busy branch environment. The position involves processing deposits, issuing money orders, performing cash handling duties, and maintaining accuracy and compliance with bank procedures.

Qualifications

• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Bilingual Spanish/English

Customer service

Cash handling

Team player

Flexible schedule

Education

High school diploma

Job description

First Community Bancshares, Inc. in Texas (Mesquite area) is seeking a Customer Service Representative to handle cash transactions, assist customers with accounts, and promote bank products.

The role emphasizes bilingual communication, teamwork, and flexible scheduling in a busy branch environment. The position involves processing deposits, issuing money orders, performing cash handling duties, and maintaining accuracy and compliance with bank procedures.