Bilingual Patient Services & Scheduling Associate

Moses/Weitzman Health System; Clinton (CT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Plans

Tuition Reimbursement

Paid time off

Paid holidays

Job summary

Community Health Center of Clinton is seeking a Patient Service Associate to greet and schedule patients, manage a busy phone system, and promote service excellence across diverse populations in Clinton, CT. You will handle data entry, maintain confidentiality, and support front-desk operations with a focus on patient experience.

The role requires an associates or medical office credential and Spanish bilingual skills, with a strong emphasis on customer service, communication, and multi-tasking.

Qualifications

• Associates degree, medical office or medical assistant degree required.
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Responsibilities

• Provide exceptional customer service to patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Consistently ensure and maintain patient confidentiality
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

Skills

Bilingual Spanish

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Healthcare experience

MS Office

Education

Associate degree

Medical assistant degree

Tools

PowerPoint

Excel

Word

EHR system

Job description

Community Health Center of Clinton is seeking a Patient Service Associate to greet and schedule patients, manage a busy phone system, and promote service excellence across diverse populations in Clinton, CT. You will handle data entry, maintain confidentiality, and support front-desk operations with a focus on patient experience.

The role requires an associates or medical office credential and Spanish bilingual skills, with a strong emphasis on customer service, communication, and multi-tasking.