Bilingual Patient Services Associate | Scheduling

Community Health Center; Meriden (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plans with Health Spending and

Flexible Spending Accounts

Dental and Vision Plans

Wellness Incentive Program

Life and Disability Insurance

Tuition Reimbursement

403(b) plan

Paid time off

Paid Parental Leave

Paid holidays

Employee Assistance Programs

Job summary

Community Health Center of Meriden is seeking a Patient Service Associate to be the friendly first point of contact for patients and providers. You will greet and schedule patients, answer a busy phone system, verify demographics and insurance, collect payments, and maintain confidentiality in all interactions.

Ideal candidates have an Associate degree in a medical office or medical assisting, bilingual Spanish skills, and strong customer service, communication, and organizational abilities.

Qualifications

• Associates degree in medical office or medical assistant field.
• Bilingual Spanish speaking is required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience preferred (medical, dental, or behavioral health).
• Experience with Microsoft Office preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors, and callers.
• Oversee the reception area for safety, efficiency, and comfort.
• Greet patients and assist them as needed.
• Review schedules daily for accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect and verify patient demographics and insurance information.
• Reconcile patient visits daily.

Skills

Spanish bilingual

Customer service

Communication skills

Multitasking

Problem solving

Organizational skills

MS Office

Education

Associate degree in medical office/medical assisting

Tools

PowerPoint

Excel

Word

Job description

Community Health Center of Meriden is seeking a Patient Service Associate to be the friendly first point of contact for patients and providers. You will greet and schedule patients, answer a busy phone system, verify demographics and insurance, collect payments, and maintain confidentiality in all interactions.

Ideal candidates have an Associate degree in a medical office or medical assisting, bilingual Spanish skills, and strong customer service, communication, and organizational abilities.