Bilingual Patient Service Representative

Envision Radiology; Arlington (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k plan

Stock ownership plan

Paid time off

Employee assistance program

Job summary

Envision Radiology in Arlington, TX is seeking a Patient Service Representative to support front-desk duties, answer calls, register patients, check in/out, and assist with scheduling. The role centers on delivering exceptional patient care and accurate insurance verification.

A two-week training period is required. This full-time position runs 7:00 AM–4:00 PM with a pay range of $17.70–$21.30 per hour. Benefits include health coverage and a 401k plan, fitting a collaborative outpatient setting.

Qualifications

• One plus year of customer service experience – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Navigate multiple computer screens and browsers quickly and accurately.
• Excel in a very fast-paced team environment.
• Consistently exceed company and customer expectations.
• Strong communication skills & professional demeanor.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to patients/providers.
• Checks in/out patients and ensures proper documentation.
• Collects co-pays, co-insurance, and deductible as necessary.
• Resolves patient, provider, and customer complaints; escalate as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Manages Center workflow and queues per policy.
• Monitors scheduling to prevent delays and ensure tasks are completed.
• Facilitates no-show appointments (calling, cancel, reschedule).
• Reschedules and cancels appointments as needed.
• Monitors waiting area and assists patients as needed.
• Requests orders and processes new/same-day requests.
• Encourages patient satisfaction surveys.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Data entry

Phone handling

Multi-tasking

Education

High School diploma or equivalent

Job description

• Facilitates no-show appointments (calling patients, cancelling, rescheduling).

Full Time - Monday - Friday 7:00AM - 4:00PM | Position Pay Range: $17.70 - $21.30. Seeking candidates fluent in both English and Spanish.

This position requires attendance of a mandatory, 2-week training period.

Summary/Objective

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Communication Proficiency.
• Organizational Skills.
• Time Management.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• One plus year of experience providing exceptional customer service – healthcare environment preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Education/Certifications

Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.