Bilingual Patient Service Associate (Remote)

Akumin®; Tampa (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Akumin is seeking a Patient Services Associate I to answer incoming calls and schedule Radiology appointments, while making outgoing calls to patients and physicians. The role emphasizes data accuracy, adherence to scripting, and high-quality customer service in a fast-paced medical office.

The position requires a High School Diploma or equivalent, 6 months+ medical-related experience, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience.
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers.
• Excellent interpersonal and customer service skills.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses during scheduling/pre-registration.
• Ensures gathering of accurate and complete patient data required to complete the scheduling process.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls and escalates calls as necessary to Supervisor or Manager.
• Completes any additional job duties as assigned.

Skills

Strong communication

Interpersonal skills

Customer service

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service.

Specific duties include, but are not limited to:

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers
• Excellent interpersonal and customer service skills..

Physical Requirements:

Standard office environment.

More than 50% of the time:

• Sit, stand, and walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 pounds

Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity.

All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.