Bilingual Patient Financial Advocate

Firstsource; Las Vegas (NV); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Paid Time Off

Job summary

Firstsource is seeking a Patient Financial Advocate to screen patients onsite at a Las Vegas hospital for eligibility programs, either bedside or in the ER, and to report progress to client contacts.

The role requires bilingual English/Spanish, basic computer skills, and comfort navigating hospital systems. The position offers up to $21 per hour DOE and involves coordination with hospital staff and ongoing patient support.

Qualifications

• Must be bilingual in English and Spanish.
• Basic computer skills required.
• Experience in medical billing or eligibility (hospital or government) preferred.

Responsibilities

• Screen patients on-site to identify eligibility for state, county and federal programs.
• Initiate enrollment applications at bedside when possible.
• Document patient information and screening results in hospital systems and tracking tools.
• Interact with hospital staff and provide ongoing updates to client contacts.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Job description

Location: ONSITE at a Medical Facility in Las Vegas, NV

Hours: Thursday, Friday, Monday 6pm-10pm and Sunday- Saturda 12pm-6pm

Pay Rate: Up to $21 hourly, D.O.E

• MUST BE BILINGUAL ENGLISH AND SPANISH SPEAKING*

Due to the nature of this position and healthcare setting, up to date immunizations, including the COVID19 vaccination, are required.

Join our team and make a difference!

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties And Responsibilities

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Records all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Reviews system for available information for each outpatient account identified as self-pay.
• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other Duties as assigned or required by client contract

Additional Duties And Responsibilities

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations

• High School Diploma or equivalent required.
• 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

W Orking Conditions

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Working on holidays or odd hours may be required at times.

Benefits including but not limited to:

• Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.