Patient Access Coordinator

Hanger, Inc.

Rancho Mirage (CA)

On-site

USD 28,929 - 34,440

Full time

14 days+

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Benefits offered by this job

Competitive Compensation Packages

Paid National and Floating Holidays

PTO that includes Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Generous Employee Referral Bonus Program

Mentorship Programs

Job summary

A leading health care provider is looking for a Bilingual Patient Access Coordinator in Rancho Mirage, California. This entry-level position involves providing top-notch customer service, managing patient information, and ensuring compliance with regulations. The role requires strong interpersonal skills and communication abilities, making it ideal for someone eager to start their career in health care. Competitive compensation and benefits are offered, including a pay range of $21.00-$25.00/hour.

Qualifications

Experience in a receptionist position preferred.
Less than one year of customer service or related experience required.
Must have or be eligible to obtain a valid driver's license.

Responsibilities

Provide the highest level of customer service to patients.
Accurately obtain patient and insurance information.
Assist with patient follow-up as directed.
Coordinate scheduling of practitioner schedules.

Skills

Strong interpersonal skills

Communication skills

Customer service skills

Ability to work with handicapped individuals

Education

High school diploma or equivalent

Job description

Join to apply for the Bilingual Patient Access Coordinator role at Hanger, Inc..

Overview

Join to apply for the Bilingual Patient Access Coordinator role at Hanger, Inc.

Why Us

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Responsibilities

Provide the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of the front office activities.
Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
Maintain excellent customer service relationships with patients and referral sources.
Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
Ensure the privacy and security of protected health information per HIPAA rules.
Assist with patient follow-up as directed.
Assist with quality assurance to ensure patient satisfaction with Patient Care Center PCC services as necessary.
Enter patient demographics and insurance verifications as appropriate.
Efficiently manage multiple phone lines.
Record written documentation that is clear, concise, and accurate.
File all patient charts and other documentation, following established guidelines.
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
Perform other duties or special projects as assigned.

Minimum Qualifications

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process.
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Compensation and Benefits

(California State Only) Pay range of $21.00-$25.00/hour + bonus + benefits. This pay range is posted to comply with California State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

Competitive Compensation Packages
8 Paid National Holidays and 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Seniority level