Bilingual Parts Specialist — Auto Care & Customer Service

O'Reilly Auto Parts; Vonore (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401k plan

Stock purchase plan

Health insurance

Tuition reimbursement

Career growth

Job summary

O'Reilly Auto Parts in Vonore, TN is seeking a Parts Specialist who delivers high-level service to retail and installer customers. This role also supports store management in achieving tasks and promotes customer service programs.

Bilingual candidates are encouraged to apply; ASE certification is desirable. The position emphasizes accurate cash handling, item upselling, and teamwork to ensure exceptional store operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Provide excellent service to customers calling the store by phone and look up parts and quote prices.
• Process exchanges and returns for credit per company policies.
• Maintain and secure the cash drawer, accept payments, and process credit card transactions.
• Address and resolve customer complaints in a friendly manner.
• Assist with planogram updates, stocking, fronting, and cleaning.
• Perform daily operational tasks including stock adjustments and inventory counts.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Customer service

Multitasking

Bilingual

Education

ASE certification

Job description

O'Reilly Auto Parts in Vonore, TN is seeking a Parts Specialist who delivers high-level service to retail and installer customers. This role also supports store management in achieving tasks and promotes customer service programs.

Bilingual candidates are encouraged to apply; ASE certification is desirable. The position emphasizes accurate cash handling, item upselling, and teamwork to ensure exceptional store operations.