Bilingual Parts Delivery & Customer Care Specialist

O'Reilly Auto Parts; Wilmington (OH); On-site; USD 15,153 - 23,419; Full time

Job summary

O’Reilly Auto Parts in Wilmington, OH is seeking a Delivery Specialist to operate store vehicles, deliver parts to professional customers, and handle COD payments and returns. The role emphasizes safe driving, customer service, and accurate handling of money and equipment.

The ideal candidate is bilingual, with strong interpersonal skills, a clean driving record, and the ability to adapt to varying delivery scenarios.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Strong interpersonal communication skills.
• Ability to adapt quickly and effectively to changing delivery situations.
• Driving record must meet the standard set in the company's 14/18-point record system.
• Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.
• Fluency in multiple languages (Spanish is highly desired).
• Familiar with automotive parts.

Responsibilities

• Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
• Use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
• Keep vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
• Keep delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
• Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
• Communicate any problems or special needs from customers to store management.
• Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
• Ensure fuel tank is filled and lock and secure vehicle at end of day's business.
• Clock in/out according to company policy.
• Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
• May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates.

Skills

Interpersonal communication

Adaptability

Delivery operations

Driving record compliance

Driver's license

Tools

Fleet management devices

Job description

O’Reilly Auto Parts in Wilmington, OH is seeking a Delivery Specialist to operate store vehicles, deliver parts to professional customers, and handle COD payments and returns. The role emphasizes safe driving, customer service, and accurate handling of money and equipment.

The ideal candidate is bilingual, with strong interpersonal skills, a clean driving record, and the ability to adapt to varying delivery scenarios.