Bilingual Outside Loan Originator

crosscountrymortgage; United States; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Disability insurance

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage (CCM) is seeking a Bilingual Outside Loan Originator to originate and process real estate mortgage loans. The role emphasizes building relationships with real estate agents and lead sources while maintaining NMLS licensure under the SAFE Act of 2008.

You will analyze borrowers, explain loan types, generate applications, and coordinate with processing and underwriting to resolve issues.

Qualifications

• NMLS License required under the SAFE Act of 2008.
• Experience with retail product philosophy, underwriting, procedures, documentation, and systems.
• Experience proactively soliciting new business.
• Knowledge of mortgage products and programs.

Responsibilities

• Source mortgage leads.
• Build relationships with real estate agents and other lead sources.
• Analyze potential loan markets and develop referral networks to locate prospects for loans.
• Market CCM products to individuals and firms that may meet customers' needs.
• Meet with applicants to obtain information for loan applications and answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain loan types and options to customers and terms of services.
• Generate complete loan applications with documentation.
• Inform applicants of additional requirements to improve loan applications.
• Assist customers by answering questions and resolving requests, including handling complaints.
• Maintain communication with real estate agents or referral sources.
• Coordinate with processing and underwriting to resolve issues.
• Stay current through education, publications, networks, and organizations.
• Participate in mortgage sales activities such as closings, open houses, and CCM seminars/trainings.

Skills

Bilingual Chinese/English

Excellent communication

Tools

Encompass

Microsoft Office

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Bilingual Outside Loan Originator ('Outside LO') is responsible for maintaining an NMLS license required under the S.A.F.E. Act of 2008, originating, and processing real estate mortgage loans in accordance with CrossCountry Mortgage, LLC ('CCM') processes and product guidelines.

Job Responsibilities

• Source mortgage leads.
• Build business relationships with real estate agents and other lead sources.
• Analyze potential loan markets and develop referral networks to locate prospects for loans.
• Market CCM products to individuals and firms, promoting CCM services that may meet customers' needs.
• Meet with applicants to obtain information for loan applications and answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Generate complete loan applications with corresponding documentation.
• Improve loan applications and documentation by informing the applicant of additional requirements.
• Help customers by answering questions and responding to requests.
• Handle customer complaints and take appropriate action to resolve them.
• Own the communication with the real estate agent or referral source.
• Confer with processing and underwriting to aid in resolving mortgage application problems.
• Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, and/or conduct CCM seminars/trainings and other lead-generating activities.
• Mortgage coaching available.

Qualifications and Skills

• Fluency in the languages of Chinese and English in order to communicate effectively with internal and external customers, of whom may speak only English or Chinese.
• NMLS License Required under the S.A.F.E. Act of 2008.
• Experience with and/or knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems.
• Experience proactively soliciting new business.
• Encompass experience, preferred.
• Knowledge of mortgage products and programs.
• Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.
• Advanced communication and collaboration skills.
• Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture,