Bilingual Outbound Enrollment Specialist

Pomelo Care; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

HSA options

FSA

Equity grant participation

401(k) program

Competitive vacation policy

16 weeks paid parental leave

Fully remote within US

Job summary

Pomelo Care is a leading virtual medical practice serving women and children across the United States. This role focuses on enrolling patients, educating them about services, and coordinating care with providers and families from a remote setting.

The outbound enrollment specialist will work Monday through Friday, primarily calling patients to enroll, answer questions, and guide them to Pomelo resources while pursuing enrollment KPIs and a monthly bonus program.

Qualifications

• Excellent verbal communication and empathy are required.
• Ability to work Monday-Friday, 8:30am - 5:00pm CT is expected.
• Passionate about improving access to healthcare.

Responsibilities

• Conduct high volume outbound calls to educate patients about Pomelo Care services.
• Achieve member enrollment goals as driven by KPIs.
• Answer questions, address concerns, and guide patients to Pomelo resources.
• Document interactions and maintain records of outreach activities.
• Collaborate with healthcare providers and community organizations to coordinate care.
• Schedule appointments and follow-up care with families.
• Participate in training to stay current on healthcare trends.
• Manage inbound calls from potential patients.

Skills

Spanish fluency

English fluency

Outbound calling

Enrollment goals

Job description

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role:

Your North Star: Enroll patients as a frontline ambassador.

As an Outbound Enrollment Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.

What you'll do:

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.

• Achieve member enrollment goals as driven by company KPIs.

• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.

• Document all interactions and maintain timely, accurate records of patient outreach activities.

• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.

• Work with families to schedule appointments and follow-up care as needed.

• Participate in training and development opportunities to stay current on healthcare trends and regulations.

• Manage inbound calls from potential patients.

Who you are:

• Ability to work Monday-Friday, 8:30am - 5:00pm CT

• Fluent in Spanish and English

• Strong, empathetic communication skills.

• Motivated by goals, metrics, and monthly bonus program.

• Passionate about changing the current landscape of healthcare.

• Strong organizational and time-management skills.

• Ability to work independently and as part of a team.

• Willing to work occasional overtime hours.

• Are internet-connected, able to work remotely.

Bonus points if you have any of the following:

• Experience working in a fast-paced and dynamic startup environment.

• Experience in outreach enrollments and prospecting.

• Ability to scope and tackle ambiguous problems.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families

• High deductible Health Plans with Health Savings Account (HSA) options

• Flexible Spending Account (FSA)

• Equity grant participation

• 401(k) program

• Competitive vacation policy

• 16 weeks paid parental leave

• Fully remote work flexibility (within the US)

Compensation:

The expected hourly rate for this role is $21.63-$26.44, with an estimated annualized base of $45,000-$55,000 depending on the hours worked. This role is also eligible for a monthly performance bonus, and equity, giving you an ownership stake in Pomelo’s mission. Bonus amounts are variable and based on performance against targets.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.