Bilingual Operations Account Specialist

The Aaron's Company, Inc.; Pompano Beach (FL); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

A leading retail firm in Pompano Beach is seeking a part-time Call Center Renewal Agent to guide customers through lease renewals and ensure satisfaction. The ideal candidate has a high school diploma and some experience in customer service or call centers. This is an entry-level role offering competitive pay and benefits including paid time off and medical insurance.

Qualifications

• 6 months customer service, call center, or collection experience required.
• 2 years of call center experience preferred.
• 2 years of collection experience preferred.

Responsibilities

• Contact customers to obtain lease renewal payments.
• Educate customers on lease benefits.
• Maintain customer accounts and information.
• Document lease renewal appointments.
• Partner with retail for additional lease options.

Skills

Empathy

Negotiation skills

Multi-tasking

Communication skills

Proficient computer skills

Organizational skills

Education

High School diploma or equivalent

Job description

Overview

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The salary range for this role is $16 to $18 per hour.

Summary

Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership.

Responsibilities

• Utilizes provided tools to find and renew customers. Makes direct contact over the phone with customers who have not renewed their lease agreement(s).
• Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership.
• Upkeep customer accounts and maintain updated customer information in the computer system.
• Documents all customer lease renewal payment appointments.
• Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise.
• Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws.
• Opens and closes the call center daily.
• May be required to carry out field visit activities visiting past due customer in-home.

Education and Experience

• 6 months customer service, call center, or collection experience required
• High School diploma or equivalent required
• 2 years of call center experience preferred
• 2 years of collection experience preferred

Required Skills and Competencies

• Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
• Strong multi-tasking, organizational, negotiation and persuasion skills
• Proficient computer skills
• Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the call center
• Proper telephone etiquette
• Uphold the Company Brand and protect company assets
• Maintain a professional appearance
• Satisfactory MVR, D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s policies

Physical Requirements

• Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly

Aaron’s Total Rewards

Benefits

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Benefits vary based on full-time and part-time employment status.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail].

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Retail

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