Bilingual Non-Clinical Care Coach

Humana Inc; Northern (KY); On-site; USD 43,000 - 58,000; Full time

Job summary

Humana Inc is seeking a Bilingual Non-Clinical Care Coach to support members remotely from Puerto Rico. The role focuses on outreach, needs assessment, and care planning within a structured program, ensuring adherence to HIPAA and compliance standards.

Responsibilities include coordinating services, partnering with the health care team, and guiding members toward appropriate resources. Requires bilingual English/Spanish, an associate degree, and 2+ years of direct patient care experience.

Qualifications

• Reside in Puerto Rico for this position.
• Must be bilingual in English and Spanish (reading, writing and speaking).
• 2+ years of direct adult patient care experience.
• Experience working with a healthcare team and navigating electronic medical records.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs and develop individualized care plans through data review and conversations.
• Coordinate services and connect members to clinical and community resources.
• Identify and resolve barriers to effective care and member independence.
• Monitor progress toward health outcomes and adjust care strategies as needed.
• Maintain compliance and navigate multiple computer systems while engaging members.

Skills

Bilingual (English/Spanish)

Patient care experience

Healthcare team collaboration

EMR navigation

Education

Associate degree (any subject)

Tools

EMR/EHR systems

Job description

## Bilingual Non-Clinical Care CoachApplylocations: Remote Puerto Ricotime type: Full timeposted on: Posted Todayjob requisition id: R-425102# **Become a part of our caring community**The Bilingual Care Coach works as a non-clinical member of the care management team. You will employ a variety of approaches to evaluate and support a member's optimal wellness in this role. This is a remote position, and the Care Coach work assignments are often straightforward and of moderate complexity.**Scheduled Hours*** The shift is 8:30 AM to 5:30 PM EST (9:30 AM to 6:30 PM during Daylight Savings)* No time off is permitted during the first month of training. The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible.**Key Responsibilities*** You will conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.* You will assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.* You will coordinate services and connect members to appropriate clinical and community resources to support health outcomes.* You will identify and resolve barriers that impede effective care and member independence* You will monitor progress toward desired health outcomes and adjust care strategies as appropriate* The Care Coach maintains strict adherence to compliance requirements and navigates multiple computer systems simultaneously while engaging members in a structured environment with limited schedule flexibility# **Use your skills to make an impact****Required Qualifications*** You must reside in Puerto Rico for this position* Associate degree in any subject (No ADN, RN or LPN degrees)* Must be bilingual in English and Spanish (reading, writing and speaking)* 2 or more years of experience in direct adult patient care. (This experience can be in settings such as long-term care, home and community-based services, hospital/facility setting, case management, or managed care organizations.)* Experience working with members of a healthcare team.* Experience navigating a variety of electronic software programs, including electronic medical records.* Experience building relationships with internal and external customers.**Preferred Qualifications*** Bachelor's degree in an Allied Health Science.* Experience working with elderly or chronically ill patients.* Experience with Medicare and Medicaid patients.* Experience conducting health assessments with patients.* Experience assisting patients with health benefits and coordinating care.* Experience with health promotion, coaching and wellness.* Knowledge of community health and social service agencies and additional community resources.**Additional Information**Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$43,000 - $58,100 per year**Description of Benefits**Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.# **About Us**About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.