Navigation Supervisor, Bilingual

TULSA HEALTH DEPARTMENT; Tulsa (OK); On-site; USD 52,000 - 72,000; Full time

Job summary

Tulsa Health Department’s ConnectFirst Birth through Eight Strategy (BEST) seeks a Navigation Supervisor to lead a team of Family Navigators and Liaison staff, linking families to prenatal, postpartum, and early childhood services across Tulsa County.

You will mentor staff, oversee daily operations, manage case load, and coordinate referrals with partner agencies, ensuring timely access to resources and accuracy in reporting.

Qualifications

• Bachelor’s degree in social work, public health or related field.
• Two years of administrative and clerical duties required.
• 2-3 years of admin/consultative experience in health or social services preferred.
• Supervisory experience preferred.
• Excellent interpersonal and communication skills to supervise staff and coordinate referrals.
• Proficient in Microsoft Office Suite and Salesforce.
• Experience with diverse families and coordinating referrals within health/social service systems.

Responsibilities

• Direct and provide oversight of daily activities for the Family Navigators and/or Family Liaisons.
• Provide ongoing mentoring, coaching, and performance support to staff.
• Conduct case reviews, audits, and quality assurance activities.
• Monitor and maintain client tracking systems for reporting and coordination.
• Hold regular one-on-one meetings with staff for guidance and development.
• Coordinate with the Navigation Manager and external partners to enhance program goals.
• Complete annual and probationary performance evaluations.
• Oversee record storage and timekeeping processes.
• Participate in staff and leadership meetings to support communication and improvement.
• Fulfill training and other duties as assigned, including emergency support obligations.

Skills

Interpersonal skills

Communication skills

Staff supervision

Program coordination

Microsoft Office

Salesforce

Documentation skills

Education

Bachelor’s degree

Job description

BACKGROUND INFORMATION:

Birth through Eight Strategy for Tulsa (BEST) is a comprehensive, integrated approach that focuses on families and empowers parents and caregivers to break the cycle of intergenerational poverty for their children. Through this comprehensive strategy, a network of knitted programs, services and community agencies work together to partner with Tulsa’s families to increase the percentages of:

• Born Healthy
• On a positive developmental trajectory by age 3
• Kindergarten ready
• Achieving success by third grade

ConnectFirst’s mission is to facilitate access to programs and services offering prenatal, postpartum, and social service supports to advance BEST’s goals. Essential to the Birth through Eight Strategy for Tulsa (BEST), Family Navigators partner with parents and other caregivers in Tulsa County to provide compassionate, solution-oriented information and referrals. Their goal is to increase awareness and simplify access to maternal healthcare, early childhood development resources, and support programs. Family Navigators will manage a monthly caseload and focus on contacting pregnant women recently enrolled in SoonerCare to raise awareness, promote interest, and encourage enrollment in prenatal home visitation services. They will also help meet individual family needs through referrals to other community resources supporting families during a child’s first years. Family Navigators will connect with parents and caregivers via phone calls and texts, build trusting relationships, and ensure families and children access relevant resources within the Tulsa community. As BEST expands, Family Navigators will have opportunities to participate in other stages of the birth through eight continuum.

POSITION SUMMARY:

The Navigation Supervisor will play a key role in advancing the goals of BEST and realizing the potential of the strategy for children and families. The Navigation Supervisor will provide personalized, ongoing support to connect families to desired programs and services and will supervise a team of Family Navigators and/or Family Liaisons. Together with other BEST implementing partners, the Navigation Supervisor will impact thousands of children across Tulsa County and the country, as other communities draw from and replicate the model.

The Navigation Supervisor will support the Family Navigators and/or Family Liaison team and will manage a monthly caseload by contacting pregnant women recently enrolled in SoonerCare to promote awareness of and enrollment in prenatal and postpartum home visitation services and early childhood programs and services. The Navigation Supervisor will engage with expectant mothers, parents and other caregivers, develop trusting relationships, and ensure that parents and children are connected to relevant and appropriate resources.

The following functions represent the majority of duties performed by the position but are not meant to be all-inclusive or prevent other duties from being assigned when necessary.

ESSENTIAL JOB FUNCTIONS

1. Direct and provide oversight of the daily activities for the Family Navigators and/or Family Liaisons.
2. Provide ongoing mentoring, coaching, and performance support to staff to enhance skills, accountability, and professional growth.
3. Conduct case reviews, audits, and quality assurance activities to ensure compliance with program standards, policies, and documentation requirements.
4. Monitor and maintain client tracking systems to support accurate reporting, service coordination, and program accountability.
5. Conduct regular one-on-one meetings with staff to provide guidance, address concerns, monitor performance, and support professional development.
6. Report any concerns to the Navigation Manager promptly, regarding reporting team and individual performance concerns or disciplinary concerns.
7. Complete annual and probationary performance evaluations in accordance with organizational policies and procedures.
8. Provide oversight regarding record storage to abide by the agency's policy and protocol.
9. Oversee employee timekeeping, attendance tracking, and leave management processes to ensure accuracy and compliance with established procedures.
10. Participate in staff meetings, leadership meetings, and quality assurance activities to support effective communication, collaboration, continuous improvement, and adherence to program goals, policies, and procedures.
11. Complete required training in support of assigned duties and responsibilities.
12. Other duties as assigned, including those required to fulfill activities in support of public health emergency operations.

Education: Bachelor’s degree required in social work, public health or other closely related field.

Experience:

• Two years of administrative and clerical duties required.
• 2-3 years of experience in an administrative or consultative capacity in the health or social services field preferred.
• Supervisory experience preferred.

Knowledge and Skills:

• Excellent interpersonal and communication skills are required to efficiently supervise staff who provide information and referral via telephone, in person, email, and text to pregnant women and parents and caregivers of young children and work to obtain cooperation from clients who come from a wide range of economic, social and ethnic backgrounds; to lead and coach staff; and to work effectively with agency staff and community colleagues.
• Proficient in Microsoft Office Suite applications, including Word, Excel, Access, and PowerPoint, as well as Salesforce and other related software systems.
• Experience working with culturally diverse families and coordinating referrals within health and social service systems to support access to appropriate resources and services.
• Good interpersonal and oral and written communication skills.
• Excellent skills in planning and organization of multiple duties.

INTERNAL AND EXTERNAL WORKING RELATIONSHIPS:

• Regular internal contact with various staff and colleagues at ConnectFirst to coordinate meetings, develop and provide training, and facilitate referrals for the target population.
• Regular internal contact with various staff, the Navigation Manager, Community Connector, and the Navigation team, Family Advocates and Family Liaisons
• External contact with outside agencies to exchange information to promote home visitation, coordinate referrals, establish and facilitate coalitions, recruit new referral sources, and link clients to appropriate services.

PHYSICAL EFFORT:

• Frequent in-person and phone communication with staff; must be able to exchange accurate information by phone or email and use an enterprise SMS text messaging platform; and must be able to attend meetings in ConnectFirst space, at THD and in the community.
• Some stooping, bending and squatting may be required when retrieving files. Sitting for periods of time, up to 3 hours. Repetitive hand motions associated with using a computer, keyboard, mouse and telephone. Ability to extend arm(s) up and out. Ability to hold objects by using fingers and hands, and the ability to use fingers for operational needs such as typing. Ability to perform activities that require close visual acuity, such as analyzing data and figures.

SUPERVISORY RESPONSIBILITY/ACCOUNTABILITY:

Direct Supervision – Tulsa Family Navigator sand/or Family Liaison Team
Indirect Supervision – n/a
Budget/Money/Material –responsible for assigned computer and software.
Reports to –Manager, Navigation
Location – On-site

WORKING CONDITIONS:

Position will be located at ConnectFirst at Legacy Plaza, near 31st & S. Yale Avenue. Primarily works regular business hours. However, hours may fluctuate based on program needs. Must be able to travel to THD and external (local) employer locations. Must be flexible to meet the needs of various schedules and locations.

SPECIAL REQUIREMENTS:

• Must maintain THD record confidentiality according to HIPAA regulations.
• Must possess the ability and willingness to perform job-related travel.

FLSA Status: Exempt