Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; University Heights (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to support stores within a 15-mile radius of Store #701584, including 16732 Chagrin Blvd., Shaker Heights, OH 44120. The role centers on helping customers, answering questions about products, and recommending solutions while maintaining high store standards and achieving sales goals.

Bilingual English/Spanish skills are required, and the position involves lifting up to 50 lbs and occasional deliveries.

Qualifications

• Minimum age 18 or older.
• Authorized to work in the United States without sponsorship now or in the future.
• Proficient in reading, writing, comprehension and communication in English; Spanish is preferred.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs regularly and up to 70 lbs on occasion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly and yearly.
• Maintain accurate work order files and formulas.
• Pull products from sales floor or warehouse; tint and mix per customer specs.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock, presentable areas and discuss product options.
• Comply with inventory control procedures; seek ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #701584, located at: 16732 Chagrin Blvd., Shaker Heights, OH 44120.

This is a full-time position with a hiring rate of $16.83/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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