Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Milwaukee (WI); Presencial; USD 22.000 - 31.000; A tiempo parcial

Descripción de la vacante

The Sherwin-Williams Company in Milwaukee is seeking a part-time Customer Service Specialist to assist customers in-store and over the phone, recommend products, and ensure high satisfaction. The role emphasizes meeting sales goals, maintaining product displays, and supporting delivery tasks as needed.

Starting pay is $19.30 per hour, with compensation based on relevant experience. The position requires English and Spanish communication, a valid driver's license, and the ability to lift up to 70

Formación

• Must have strong customer service skills and the ability to meet monthly sales goals.
• Ability to communicate clearly in English; Spanish language skills highly preferred.
• Experience in retail or paint-related product knowledge is a plus.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsabilidades

• Provide excellent customer service to walk-in and phone customers.
• Assist customers in selecting products and explaining features.
• Process sales transactions accurately and according to store policies.
• Maintain shelves, displays, and visual standards.
• Assist in deliveries and stock replenishment as needed.
• Contribute to meeting store sales targets through upselling and product recommendations.

Conocimientos

Customer service

Sales

Bilingual English/Spanish

Communication

Educación

High School diploma or GED

Herramientas

Tinting and mixing equipment

Descripción del empleo

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #3514, located at: 5800 W. Oklahoma Ave, Milwaukee, WI 53219

This is a Part-Time job

Starting Pay: $19.30/hr OR based on relevant experience

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment