Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Fogelsville (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #3832 and #5856 in Fogelsville/Whitehall. You will determine customer needs, answer product questions, and recommend solutions to ensure maximum satisfaction.

Responsibilities include handling sales transactions, tinting/mixing paint, stocking displays, and assisting with deliveries while meeting monthly and quarterly sales goals. Bilingual English/Spanish required.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work without sponsorship.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Lift up to 50 lbs frequently and up to 70 lbs occasionally.
• willingness to work evenings and weekends.

Responsibilities

• Deliver excellent customer service to both wholesale and retail customers.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Resolve customer concerns promptly to maximize satisfaction.
• Process sales transactions accurately according to store policies.
• Pursue monthly, quarterly, and yearly sales goals.
• Maintain precise work orders and inventory records.
• Pull products from sales floor or warehouse as needed.
• Tint and mix products per customer specifications.
• Stock shelves and set up product displays.
• Assist in loading/unloading delivery trucks and deliveries.
• Stay knowledgeable about products and available options.
• Comply with inventory control procedures and safety standards.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual EN/ES

Cash handling

Education

High School Diploma or GED

Tools

Tinting and mixing equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #3832 and 5856, located at: 7720 MAIN ST FOGELSVILLE, PA 18051 AND 2241 MACARTHUR RD. WHITEHALL, PA 18052

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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