Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Conyers (GA); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Sherwin-Williams is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and strive for maximum satisfaction while upholding product quality and store standards.

The role involves interacting with customers, including minors, and handling cash and sensitive information. Ability to lift up to 50 lbs regularly and work evenings/weekends is required, with English/Spanish proficiency

Competenze

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be able to work evenings and weekends as required.
• Must be at least 18 years old.

Mansioni

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Answer questions about Sherwin-Williams products and maintain product knowledge.
• Resolve customer concerns promptly to ensure maximum satisfaction and sales goals.
• Maintain high quality and visual standards of products and stores.

Conoscenze

English proficiency

Spanish proficiency

Formazione

High School diploma or GED

Descrizione del lavoro

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

#SHWSales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment