Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams; Boulder (CO); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Paid time off

401k plan

Resumo da oferta

Sherwin-Williams is seeking a Customer Service Specialist for a full-time shared role at Stores #7662 and #1638 in Boulder, CO. You will assist customers, process transactions, and support sales goals while maintaining product quality and store standards.

Responsibilities include helping in-store and on the phone, tinting and mixing products, stocking shelves, and ensuring excellent customer satisfaction. Bilingual English/Spanish is preferred; some lifting and weekend hours may be required.

Qualificações

• Must be 18+ years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must meet performance expectations and complete HR Cloud trainings.

Responsabilidades

• Provide excellent sales service to customers.
• Assist in person and over the phone by identifying needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and per policies.
• Achieve monthly, quarterly, and yearly sales goals.
• Maintain orderly files, shelves, and displays.
• Tint and mix products per customer specifications.
• Load/unload delivery trucks and assist in deliveries as needed.
• Stay knowledgeable about products and options.

Conhecimentos

Customer service

Bilingual English/Spanish

Communication skills

Cash handling

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Full-time Shared Position at Stores #7662 and #1638, located at:

3550 Arapahoe #3, Boulder, CO 80303

AND

3130 Valmont Road Boulder, CO 80301

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales