Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Bellevue (WA); On-site; USD 33,000 - 41,000; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Customer Service Specialist to support customers at stores within a 15-mile radius of Bellevue, WA. You will help customers find products, answer questions, and process transactions while aiming to meet monthly sales goals.

Bilingual English/Spanish required; responsibilities include stocking shelves, tinting and mixing products, and assisting with deliveries as needed. This role requires lifting up to 70 lbs and some evenings/weekends.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Must read, write, speak English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 70 lbs. and handle materials from shelves.

Responsibilities

• Deliver excellent customer service to in-store and phone customers.
• Assist customers in identifying needs and recommend suitable products.
• Process sales transactions accurately and according to policies.
• Maintain stock levels and tidy displays.
• Tint and mix products per customer specifications.
• Assist with deliveries and unload/load as needed.
• Keep work area and records organized and up to date.

Skills

Bilingual English/Spanish

Customer service

Sales ability

Inventory awareness

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #708643, located at: 3640 Factoria Blvd SE Ste D, Bellevue, WA, 98006.

This is a Part-Time Role with Pay Starting at $24.00 Hourly.

This role requires intermediate to advanced bilingual fluency in English and Spanish.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment