Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams Co.; Airway Heights (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Sherwin-Williams Co. is hiring a full-time Customer Service Specialist in Washington. The role involves assisting wholesale and retail customers, answering product questions, promoting suitable solutions, and resolving concerns to ensure client satisfaction.

The position includes in-store sales, tinting/mixing, and basic delivery support within a 10-mile radius of the Airway Heights store. Requires English/Spanish fluency, driving license, and physical ability to lift items.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country without sponsorship now or in the future.
• Must read, write, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive relationships with customers and complete sales transactions accurately.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain in-stock areas and stock shelves; tint and mix products as needed.
• Assist in deliveries and load/unload, as required.

Skills

Customer service

Retail sales

Bilingual English/Spanish

Stock management

Cash handling

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS cash register

Job description

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

This is a full time position

Location

The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #721119, located at: 10251 W US 2 Hwy Airway Heights, WA 99001.

Pay

The pay is $19.30 per hour

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Build productive trust relationships with wholesale and retail customers


• Process sales transactions accurately and consistent with policies and procedures


• Follow and achieve sales goals on a monthly, quarterly, and yearly basis


• Maintain precise work order files and formulas


• Pull appropriate products from the sales floor or warehouse


• Tint and mix products, as needed, to customer specifications


• Stock shelves and set up displays


• Clean store equipment


• Load/unload delivery trucks


• Assist in making deliveries, as needed


• Maintain in-stock and presentable condition assigned areas


• Remain knowledgeable on products offered and discuss available options


• Comply with inventory control procedures


• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must be able to read, write, comprehend, and communicate in English


• Must be able to read, write, comprehend, and communicate in Spanish


• Must have a valid, unrestricted Driver’s License


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED


• Have at least one (1) year off experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint-related products


• Have previous work experience operating tinting and mixing equipment

About Us

• Life … with rewards, benefits and the flexibility to enhance your health and well-being


• Career … with opportunities to learn, develop new skills and grow your contribution


• Connection … with an inclusive team and commitment to our own and broader communities


• It’s all here for you… let's Create Your Possible

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.