Bilingual Member Relations Consultant - Call Center

Granite Credit Union; Millcreek (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Granite Credit Union is hiring a Member Relations Consultant at our Main Branch in Millcreek, UT. This full-time role (40 hours/week) involves handling inbound member calls in English and Spanish, resolving inquiries about accounts, loans and services, and cross-selling products.

Strong communication, service mindset, and bilingual skills are required. Minimum one year in customer service; one year in a financial institution is preferred.

Qualifications

• At least one year of customer service experience.
• One year of financial institution experience is preferred.
• Bilingual proficiency in English and Spanish is required.
• Excellent communication and public relations skills.

Responsibilities

• Receive inbound member questions and concerns by phone in English and Spanish.
• Assist with inquiries related to accounts, transactions, loans and other financial products.
• Coordinate with other departments to resolve member inquiries promptly.
• Process member transactions including transfers, deposits and loan payments.
• Maintain accurate records and reports; uphold the Credit Union’s reputation in both languages.
• Cross-sell Credit Union products and services when appropriate.

Skills

Communication skills

Public relations

Customer service

Bilingual English/Spanish

Work under pressure

Financial institution experience

Education

High School Diploma or equivalent

Job description

Unlock Your Career Potential: Join Us as a Member Relations Consultant/ Call Center at Granite Credit Union

Are you ready to embark on a rewarding career journey that combines financial expertise with outstanding member service? Granite Credit Union is seeking dedicated individuals to apply for the position of Member Relations Consultant at our Main Branch located in Millcreek. This is a full-time 40 hours a week opportunity, offering competitive Medical, Time Off, and 401K benefits.

Why Choose Granite Credit Union?

At Granite Credit Union, we believe in more than just financial transactions; we believe in building lasting relationships and making a positive impact in the lives of our members. We are fueled by a passion for our community and committed to being involved in making a difference.

Position Overview: Unlock Your Potential

As a Member Relations Consultant, you play a crucial role in providing an outstanding member phone experience in both English and Spanish. Your responsibilities will include:

• Exhibit outstanding member service skills by applying Granite Credit Union Service Commitments and Core Values.
• Receive inbound member telephone questions and concerns professionally, assisting with various inquiries related to accounts, transactions, loans, and other financial products and services.
• Communicate with other departments to ensure prompt resolution of member inquiries.
• Use a wide base of Credit Union knowledge to meet member needs promptly and accurately in both languages.
• Perform maintenance functions on accounts, maintaining accurate records and reports.
• Process member transactions, including transfers, withdrawals, deposits, and loan payments, accurately and efficiently.
• Maintain and project the Credit Union's professional reputation in both languages.
• Resolve credit and debit card issues for members and update appropriate systems.
• Provide basic information to members on accounts, orders, payments, products, and services in both English and Spanish.
• Provide general information to customers on Credit Union policies, procedures, and programs.
• Actively and professionally build relationships by cross-selling Credit Union products and services in both languages.
• Complete research and resolve documentation errors or discrepancies.
• Attend meetings as required.
• Possess basic computer operating skills, such as email, Microsoft Office, etc.
• Other duties as assigned.

Qualifications for Success: Your Skills and Experience

To thrive in this role, you should possess:

• Excellent communication and public relations skills.
• At least one year of customer service experience.
• One year of financial institution experience is preferred.
• Bilingual proficiency in English and Spanish is required
• Ability to work well under pressure.

Education

High School Diploma or equivalent

Granite Federal Credit Union is an Affinitive Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.