Bilingual Loan Sales Specialist

myhrhome; Santa Rosa (CA); Presencial; USD 44.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

11 Paid holidays

Volunteer time

Descripción de la vacante

OneMain is seeking a Loan Sales Specialist who empowers customers by listening to their needs and delivering friendly, fast, and affordable financing solutions for life’s expenses. The role supports professional development and advancement within a dynamic, supportive environment.

The position is on-site with a Monday–Friday schedule and potential Saturday hours. Bilingual Spanish is required; prior Sales/Collections/Customer Service experience is preferred.

Formación

• High School Diploma or GED is required.
• Bilingual Spanish is required.
• Preferred: Sales, Collections or Customer Service experience.

Responsabilidades

• Effectively multitask and adapt to dynamic demands of the role.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and life cycle, presenting tailored solutions.
• Manage the life cycle of loans, including collections activities while complying with laws and regulations.
• Engage with customers and other departments through multiple channels: phone, email, chat, and in-house systems.
• Exhibit a drive to achieve and maintain a goal-oriented attitude.
• Educate customers on optional insurance products, ensuring understanding of loans, terms and options.

Conocimientos

Bilingual - Spanish

Customer service experience

Educación

High School Diploma or GED

Descripción del empleo

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

Target base salary range is $21.00-$23.50, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:

• High School Diploma or GED
• Bilingual - Spanish

Preferred:

• Sales, Collections or Customer Service experience

Location: On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.