Bilingual Loan Consultant

California Jobs; Walnut Creek (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

A financial services company is looking for a Loan Sales Specialist in Walnut Creek, California. This role involves empowering customers through effective communication and tailored loan solutions while exceeding expectations. Candidates should have a High School Diploma or GED and be bilingual in Spanish. Experience in sales, collections, or customer service is preferred. The position offers competitive pay with performance incentives and is on-site during standard business hours.

Qualifications

• Must effectively multitask and adapt to dynamic demands of the role.
• Ability to exceed customer expectations through empathy and encouragement.
• Manage loan life-cycle and maintain compliance with relevant laws.

Responsibilities

• Assist customers throughout the loan process and present tailored solutions.
• Educate customers on loan options and insurance products.
• Engage through multiple communication channels including phone and email.

Skills

Multitasking

Customer service excellence

Bilingual-Spanish

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

Target base salary range is $20.00-$2 3 .00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED
• Bilingual-Spanish

Preferred

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.