Bilingual Loan Consultant

Onemain Financial; Palmyra (Lebanon County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a Loan Sales Specialist to empower customers with accessible financing and a smooth loan process. The role emphasizes customer-first service, cross-functional collaboration, and a path to leadership within a growing national network.

On-site in the United States, with standard hours and occasional extended hours. Ideal candidates have a high school diploma or GED, sales or customer service experience, and Spanish language skills.

Qualifications

• High School Diploma or GED required.
• Sales, collections or customer service experience preferred.
• Bilingual Spanish skills are a plus.

Responsibilities

• Multitask and adapt to dynamic demands, delivering timely and efficient service.
• Exceed customer expectations with ease, empathy, and encouragement to meet goals.
• Develop new connections and maintain relationships through the loan process with tailored solutions.
• Manage loan life cycle, including collections, while staying compliant with laws and regulations.
• Communicate with customers and departments via phone, email, chat and in-house systems.
• Demonstrate drive and goal orientation to achieve targets.
• Educate customers on optional insurance products and loan terms for understanding.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Tools

In-house systems

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timelyand efficient service
• Exceed customer expectations through ease,empathyand encouragement, deliveringresults related to individual and branch goals
• Develop newconnections andmaintainonesby engagingcustomers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities whilemaintainingcompliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email,chatand our in-house systems
• Exhibitpassion for achievement, bringing an internal drive to succeed andgoal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans,termsand their options

Requirements:

• High SchoolDiplomaorGED

Preferred:

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location:

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career withOneMainoffers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMainFinancial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912,we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other productshelppeople borrow better and work toward a brighter future.

In our more than1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.

At every level,we're committed to an inclusive culture, careerdevelopmentandimpactingthe communities where we live and work. Getting people to a better place has made us a better company for over a century.There’sneverbeenabettertime to shine withOneMain.