Bilingual Loan Consultant

OneMain Financial Group; Lebanon (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is seeking a Loan Sales Specialist to listen to customers and provide access to financing for life’s expenses at our Lebanon, TN location.

In this on-site role, you’ll balance multiple tasks, exceed customer expectations, and guide customers through the loan process, while maintaining compliance and energy for achievement.

Qualifications

• High school diploma or GED required.
• Experience in Sales, Collections or Customer Service preferred.
• Bilingual Spanish helpful for customer interactions.

Responsibilities

• Effectively multitask and adapt to dynamic demands, ensuring timely and efficient service.
• Exceed customer expectations with empathy and encouragement to achieve branch goals.
• Develop connections and engage customers throughout the loan process and lifecycle with tailored solutions.
• Manage the life cycle of loans, including collections activities, while complying with laws and regulations.
• Engage with customers and departments via phone, email, chat, and in-house systems.
• Demonstrate drive to achieve goals and maintain a proactive, results‑oriented mindset.
• Educate customers on optional insurance products and clearly explain loan terms and options.

Skills

Sales

Collections

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing forlife’sexpenses.In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This roleprovides rewardingprofessional development andadvancement opportunitiesin a dynamic and supportiveenvironment.LoanSales Specialistsenjoy competitive compensation that recognizesboth individual achievements and team success, all while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuringtimelyand efficient service
• Exceed customer expectations through ease,empathyand encouragement, deliveringresults related to individual and branch goals
• Develop newconnections andmaintainonesby engagingcustomers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities whilemaintainingcompliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email,chatand our in-house systems
• Exhibitpassion for achievement, bringing an internal drive to succeed andgoal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans,termsand their options

Requirements:

• High SchoolDiplomaorGED

Preferred:

• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Location:

On siteThe schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMainFinancial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912,we’velooked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other productshelppeople borrow better and work toward a brighter future.In ourmore than1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.At every level,we’recommitted to an inclusive culture, careerdevelopmentandimpactingthe communities where we live and work. Getting people to a better place has made us a better company for over a century. There’snever been a better time to shine withOneMain.