Bilingual Licensed P&C Customer Advocate

Midwest Startups; Remote; USD 10,000 - 60,000; Full time

Job summary

A growing insurance company is seeking a Bilingual Customer Service Agent to become a vital part of their team. The role involves assisting customers with inquiries regarding policies, payments, and more, primarily through phone, chat, and email. Candidates with an active insurance license and superior customer service skills, ideally bilingual in Spanish, will thrive in this fast-paced environment. The position offers competitive perks including a 401K match, generous PTO, and ongoing training.

Benefits

401K with company match of up to 4%

16 days of accrued PTO

Paid parental leave program

Medical, Dental, Vision Insurance

Continuing education and professional development opportunities

Qualifications

• Bilingual (Spanish speaking) preferred.
• Comfortable navigating multiple tools and windows at the same time.

Responsibilities

• Handle questions regarding policies, payments, and cancellations.
• Interact with current policyholders via phone, email, and chat.
• Educate customers on policies and coverages.

Skills

Superior customer service skills

Empathy towards others

Proficient in Google suite

Ability to work in a fast paced environment

Education

Active Property & Casualty or Personal Lines insurance license

Job description

A growing insurance company is seeking a Bilingual Customer Service Agent to become a vital part of their team. The role involves assisting customers with inquiries regarding policies, payments, and more, primarily through phone, chat, and email. Candidates with an active insurance license and superior customer service skills, ideally bilingual in Spanish, will thrive in this fast-paced environment. The position offers competitive perks including a 401K match, generous PTO, and ongoing training.