Bilingual Human Resources Coordinator

Hei Hotels Inc.; The Woodlands (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance through EyeMed

401(k) with company match

Hotel room discounts

Job summary

The Woodlands Resort, Curio Collection by HEI Hotels and Resorts in the Houston area is hiring a Human Resources professional to manage day-to-day HR operations. You will greet guests and associates, administer benefits, process enrollments, answer questions, and troubleshoot issues to ensure smooth HR service.

Ideal candidates will have hotel industry familiarity, strong leadership, and the ability to prioritize, communicate clearly, and handle time-sensitive tasks.

Qualifications

• Hotel experience preferred.
• Knowledge of hotel operations, including safety, labor relations, budgets and planning.
• Leadership to motivate and develop staff.
• Able to set priorities, plan, organize, and delegate.
• Written communication to be concise and clear.
• Ability to work under time constraints and deadlines.
• Effective verbal and written communication across audiences.

Responsibilities

• Assist associates whenever possible with requests and/or information. Attempt to answer associate questions and/or address associate concerns in a timely manner.
• Assist in the recruiting, screening and interviewing for all management and non-management hotel positions. Assist HR Director or HR Manager in directing and instructing the management staff in effective recruiting and interviewing techniques. Schedule interviews and process related paperwork.
• Create and update HR bulletin boards and other posting locations as needed.
• Distribute paychecks as needed.
• Maintain accurate and updated department and associate files.
• Explain elements of various benefits to associates and assist with enrollment and claims processing.
• Assist with associate relations events and recognition, e.g. Associate of the Month program, Associate Anniversary Awards program, etc.
• Process benefits enrollments and other functions electronically.
• Monitor and update job requisitions as required. Communicate hotel job openings internally and externally.
• Coordinate all other pre-selection activities, reference checks, background checks, etc.
• Process all transfer requests in the required time frame.
• Respond to all interviewed applicants via telephone or letter within required time frame.
• Assist Director of Human Resources or HR Manager in achieving goals and objectives as identified in hotel annual AAP.
• Control the administration of wages and benefits to ensure accurate and equitable application of same.
• Prepare correspondence and memos as needed.
• Maintain applicant flow log/data.
• Ensure all new hires and existing associates possess proper employment eligibility verifications.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel operations knowledge

Leadership

Prioritization and planning

Written communication

Time management

Verbal communication

Job description

About Us

The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $21.00 - $21.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems.

Essential Duties and Responsibilities

• Assist associates whenever possible with requests and/or information. Attempt to answer associate questions and/or address associate concerns in a timely manner.

• Assist in the recruiting, screening and interviewing for all management and non-management hotel positions. Assist the Human Resources Director or Human Resources Manager in directing and instructing the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and effective associates. Schedule interviews and process related paperwork.

• Create and update Human Resources bulletin boards and other posting locations as needed.

• Distribute paychecks as needed.

• Maintain accurate and updated department and associate files.

• Explain elements of various benefits to associates as required and assist with enrollment and claims processing.

• Assist with associate relations events and recognition, as needed, e.g. Associate of the Month program, Associate Anniversary Awards program, etc.

• Process benefits enrollments and other functions electronically, as required.

• Monitor and update job requisitions as required. Communicate hotel job openings internally and externally, via bulletin board postings, telephone, letters, referral contacts, telephone Hot Line, etc. pursuant to Company policy.

• Coordinate all other pre-selection activities, reference checks, background checks, etc., to ensure compliance with all Company policies and procedures.

• Process all transfer requests in the required time frame.

• Respond to all interviewed applicants via telephone or letter within required time frame.

• Assist Director of Human Resources or Human Resources Manager in achieving goals and objectives as identified in hotel annual AAP.

• Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.

• Prepare correspondence and memos as needed.

• Maintain applicant flow log/data.

• Ensure all new hires and existing associates possess proper employment eligibility verifications.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

• Able to set priorities, plan, organize, and delegate.

• Written communication skills to be concise, well organized, complete, and clear.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.