Bilingual Front Desk Support - Receptionist

Catholic Charities Serving Central Washington; Richland (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) / 403(b) Plan

Paid holidays

Vacation time

Life Insurance

Flexible Spending Account

Education Assistance

Employee Assistance Program

Job summary

Catholic Charities Serving Central Washington seeks a Front Desk Support Receptionist to deliver efficient, caring service to callers and clients while providing accurate information to staff and handling tasks promptly.

Responsibilities include greeting clients, scheduling, check-in, verifying insurance, collecting payments, and maintaining a respectful front desk environment. This role requires bilingual English/Spanish communication and proficiency with Microsoft Word.

Qualifications

• High School Diploma or GED required.
• Previous clerical or administrative work preferred.
• Bilingual English/Spanish required.
• Proficiency using Microsoft Word.
• Detail-oriented and able to multi-task in a busy office setting.

Responsibilities

• Answers telephone calls and directs messages with confidentiality.
• Greets clients and visitors and directs to appointments.
• Maintains an up-to-date staff schedule and office supplies.
• Handles incoming/outgoing mail and postage reports.
• Performs front desk opening and closing procedures.
• Check in clients and verify current insurance coverage for each appointment.
• Collects client payments and issues receipts, recording in the daily log.
• Sends clinician letters and confirms completion via email.
• Ensures outpatient forms are well-stocked and rush basket assignments are completed.
• Provides professional, friendly and attentive service to clients and staff.
• Enforces confidentiality, payment policies, and waiting area rules.
• Maintains a calm reception environment.
• Demonstrates flexibility to evolving needs.

Skills

Bilingual English/Spanish

Microsoft Word

Detail oriented

Multi-tasking

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Copier

Fax machine

Postage meter

Multi-line phone

Calculator

Job description

Position Summary

The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.

Responsibilities

Clerical & Administrative Support

• Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
• Greets all clients and visitors and directs to appointments and meetings
• Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
• Handles incoming/outgoing mail, including monthly postage report
• Maintains office equipment and supplies (stocking paper, toner, etc.)
• Performs front desk opening and closing procedures

Program Support

• Check in clients and verify current insurance coverage for each appointment
• Collects client payments and issues receipts, recording all payments accurately in the daily log
• Sends clinician letters and confirm completion via email
• Ensures outpatient forms are well-stocked and rush basket assignments are completed

Client & Staff Interaction

• Provides professional, friendly and attentive service to clients and staff
• Enforces confidentiality, payment policies, and waiting area rules
• Maintains a calm, low-noise reception environment
• Demonstrates flexibility to meet evolving needs

Qualifications

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Travel Requirement

This position requires minimal travel if based in Yakima due to having two primary office locations. Travel between offices is required to provide back up coverage for absences and to attend staff meetings.

Education

• High School Diploma or GED required

Experience

• Previous clerical or administrative work preferred

Special Skills

• Bilingual (English/Spanish) required
• Pleasant, professional, welcoming and friendly demeanor with staff and clients
• Detail-oriented and able to multi-task in a busy office setting
• Proficiency using Microsoft Word
• Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculato

Employment Is Conditional Upon

• Being cleared by criminal background check and fingerprinting when required

Work Schedule: Mon - Thurs, 9:15am - 6:15pm; Fri 8:00am - 5:00pm

Wage Range: $19.00-$22.00 per year

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.