Bilingual Front Desk Representative

Crunch Fitness Corporate; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking energetic individuals to join their team as Front Desk Representatives. This role combines work, fitness, and fun, allowing you to inspire others to reach their fitness goals in a vibrant, high-paced environment. You will be the welcoming face of the gym, greeting members and ensuring a positive experience. If you thrive in a dynamic setting and are passionate about fitness, this opportunity is perfect for you. Join a company that values diversity and fosters a supportive community while enjoying great benefits and perks.

Benefits

Complimentary Crunch gym membership

Group health insurance

Disability insurance

Life insurance

Time-off benefits

Discounts on services and products

Complimentary CPR/AED Re-certifications

Access to great facilities and equipment

Qualifications

• Must be 18+ years old with strong customer service and communication skills.
• Experience in a fast-paced environment is essential.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Check in members and facilitate communication regarding club events.
• Maintain a clean and organized workspace while assisting with member requests.

Skills

Bilingual in English/Spanish

Customer Service Skills

Communication Skills

Multitasking Skills

Reading and Writing Skills

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high-paced gym. If you are that person, then Crunch wants you!

Benefits/Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more.
• Complimentary CPR/AED Re-certifications.
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others (must maintain full-time status).
• Complimentary Crunch gym membership.
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures, and standards.
• Sell retail products (if sold at the front desk).
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Above position may report to Operations Manager where applicable.
• Above description may be subject to change or alteration at any time.

Qualifications:

• Bilingual in English/Spanish.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• 18+ years of age.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Open availability.

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.