Bilingual Field Operations Manager – English/Spanish

Molly Maid of Northwest Dallas County; Carrollton (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Paid vacation

Career advancement opportunities

Company vehicle

Job summary

Molly Maid of Northwest Dallas County is seeking a hands-on Bilingual Field Operations Manager to lead Home Service Professionals and field teams. The role emphasizes coaching, staffing, and ensuring service quality in a fast-paced field environment.

You will spend time in the field with employees and customers while coordinating with operations and office staff to meet staffing, training, and performance goals. Strong bilingual leadership and customer-service focus are essential.

Qualifications

• Fluent English and Spanish required.
• 5+ years of experience directly supervising or managing frontline employees or teams.
• Demonstrated experience coaching employees and managing performance.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced environment.

Responsibilities

• Lead, coach, and develop frontline employees and teams.
• Train and onboard new staff; provide real-time coaching on performance and customer service.
• Recruit, interview, and help hire frontline personnel to meet demand.
• Support daily field operations, scheduling, and staffing challenges.
• Ensure excellent customer experience and respond to concerns professionally.
• Maintain records and communicate between field and office; use MS Office tools.

Skills

Fluent English and Spanish

Frontline supervision experience

Coaching employees

Strong communication

Field operations leadership

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Molly Maid of Northwest Dallas County is looking for an experienced, hands-on Bilingual Field Operations Manager to join our growing management team.

This is a people-management and field operations position for someone who knows how to lead frontline employees, coach performance, solve problems, and build a strong team.

If you enjoy working with people, developing employees, holding teams accountable, and making things happen, not just sitting behind a desk, this may be a great opportunity for you.

Compensation & Benefits

• $15- $18/hour guaranteed base pay + Bonus and SPIFF
• Target annual compensation: approximately $52,000
• High performers can earn approximately $52,000–$60,000 annually by exceeding established performance goals
• Monthly performance incentives based on clearly defined and measurable targets
• Paid training
• Paid holidays
• Paid vacation
• Career advancement opportunities
• Supportive management team
• Company vehicle for qualifying field duties
• Monday–Friday schedule, with occasional Saturdays based on business needs

About The Role

As our Bilingual Field Operations Manager, you will help lead and develop our Home Service Professionals (HSPs) and field teams.

You will work closely with the Operations Manager, Team Leaders, and office staff to make sure our teams are:

• Properly staffed
• Properly trained
• Showing up and prepared for work
• Meeting our cleaning and customer service standards
• Working efficiently
• Supported when problems arise
• Developing professionally

This is a hands-on leadership position. You will spend time in the field working directly with employees and customers.

Key Responsibilities

Team Leadership & Coaching

• Lead, coach, and develop frontline employees
• Train and onboard new HSPs and team members
• Work alongside employees in the field when needed
• Provide real-time coaching on cleaning quality, productivity, safety, and customer service
• Set clear expectations and hold employees accountable
• Recognize and reinforce strong performance
• Help build a positive, respectful, and team-oriented workplace

Performance & Accountability

• Monitor employee performance, attendance, productivity, and quality
• Identify performance issues early and address them consistently
• Conduct field observations and quality checks
• Follow established coaching and disciplinary procedures
• Help Team Leaders become stronger coaches and leaders
• Track performance metrics and follow up on improvement plans

Recruiting & Staffing

• Recruit, interview, and help hire HSPs and other frontline employees
• Participate in hiring events and local recruiting efforts
• Help ensure the company has enough trained employees to meet customer demand
• Assist with onboarding and new-hire training
• Help improve employee retention and engagement

Field Operations

• Support the daily launch and operation of cleaning teams
• Help resolve field issues quickly
• Assist with scheduling and staffing challenges
• Deliver supplies and equipment when needed
• Conduct quality inspections
• Assist with re-cleans and customer recovery situations
• Help maintain company vehicles, equipment, supplies, and field standards
• Identify operational problems and recommend solutions

Customer Experience

• Help ensure every customer receives excellent service
• Respond to customer concerns professionally
• Visit customers when an in-person resolution is appropriate
• Coach HSPs on professional customer communication
• Look for opportunities to improve customer retention and satisfaction
• Help identify opportunities to turn one-time customers into recurring customers

Communication & Administration

• Communicate effectively with Spanish-speaking HSPs and English-speaking management and customers
• Maintain accurate employee and operational records
• Use Microsoft Office, including Excel, Word, and Outlook
• Review operational data and performance reportsCommunicate important information between the field and office
• Follow company policies, safety procedures, and established HR practices

Required

What We're Looking For

• Fluent English and Spanish
• At least 5 years of experience directly supervising or managing frontline employees or teams
• Demonstrated experience coaching employees and managing performance
• Strong communication and interpersonal skills
• Ability to hold employees accountable while maintaining a positive team environment
• Strong organizational and problem-solving skills
• Comfortable working in a fast-paced environment
• Valid driver's license
• Comfortable working in the field and traveling throughout the service area
• Comfortable using computers, email, Microsoft Word, Excel, and Outlook
• Willingness to work occasional Saturdays when business demand requires it

Important

We are looking for someone with genuine hands‑on people-management experience. Experience that is primarily limited to recruiting, staffing, HR administration, or scheduling does not replace the required frontline management experience.

Experience That Is Helpful

Experience in any of these industries is a plus:

• Residential or commercial cleaning
• Housekeeping
• Hospitality
• Hotels
• Restaurants
• Retail
• Home services
• Property services
• Facilities management
• Residential services
• Other frontline service businesses

You do not need previous cleaning-industry experience if you have strong frontline management experience and are willing to learn our business.

You May Be a Great Fit If You...

• Naturally take ownership when something needs to be fixed
• Enjoy coaching and developing people
• Can have difficult conversations professionally
• Don't avoid accountability
• Can work with many different personalities
• Are comfortable moving between the office and the field
• Stay calm when things don't go according to plan
• Like solving problems instead of passing them along
• Pay attention to details
• Lead by example
• Enjoy seeing employees improve and succeed
• Want to grow with a rapidly growing company

Why Join Molly Maid?

We believe great people and great leadership create great customer experiences.

This is an opportunity to become an important part of our management team, develop frontline employees, strengthen field operations, and have a measurable impact on the growth of the business.

You won't simply be managing schedules or filling positions. You'll be developing people, building teams, solving problems, and helping run the operation.

If you're an experienced bilingual supervisor or manager who enjoys leading people, developing teams, and getting results, we'd love to meet you.

Office Location:

4466 Spring Valley Rd

Dallas TX 75244