Bilingual Family Support Coach

Public Strategies; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Public Strategies in Oklahoma City seeks a Bilingual Family Support Coach to guide participants through the Family Expectations Spanish program with coaching, case management, and workshop facilitation. The role combines responsibilities of a workshop educator and family support coach.

You will conduct needs assessments, connect clients with job readiness and budgeting resources, document case notes in the DMS, and represent FE at community events while maintaining professionalism.

Qualifications

• Bachelor's degree or four years of social services experience required.
• Bilingual English/Spanish required for all communications.
• Experience with community resources and employment stability preferred.
• Valid driver's license required.
• Adaptable with ability to work weeknights or Saturdays as needed.
• Strong data entry and documentation skills in DMS.

Responsibilities

• Complete participant needs assessments and set tailored goals.
• Provide case management and coaching in person and remotely.
• Facilitate workshops and educational activities.
• Connect participants with job readiness resources.
• Track progress and meet program benchmarks.
• Represent FE at community events and build partnerships.

Skills

Bilingual EN/ES

Flexible schedule

City travel

Strong communication

Self-starter

Caseload management

Motivational Interviewing

Education

Bachelor's degree or 4+ years experience

Job description

Job Details: Job Location: Main Facility - Oklahoma City, OK 73104, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Negligible, Job Shift: Day, Public Strategies Overview

Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.

We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.

Position Summary

The Bilingual Family Support Coach (BFSC) plays a crucial role in Family Expectations Spanish, a healthy relationship and parenting program for low-income, Spanish-speaking pregnant couples, by guiding couples through their program journey with comprehensive support, coaching, workshop facilitation, and resource connection. This role is a combination of the Workshop Educator and Family Support Coach; the BFSC will provide guidance and case management, as well as facilitate learning through curriculum-based workshops and educational activities. The BFSC is responsible for initial assessments, structured case management, curriculum reinforcement, promoting employment and financial stability, and supporting two-parent family stability and delivering educational sessions to enhance couples' skills and knowledge.

Essential Job Functions

• Completes an introductory participant/couple needs assessment covering basic needs, financial, social, and emotional well-being; the BFSC explains the program's requirements, benefits, and expectations, and establishes tailored family goals and a service plan based on assessment outcomes.
• Identifies and addresses barriers to participation, actively promotes and encourages workshop attendance, and builds strong relationships with couples through multiple communication channels (i.e., phone, text, email), coaching sessions, and onsite interactions.
• Provides structured case management during onsite office visits; uses Motivational Interviewing and other approved techniques to support couples, ensuring they effectively apply the communication skills and concepts (focusing on healthy relationships, self-sufficiency, and parenthood) learned during workshops.
• Provides referrals and support for job readiness training, and facilitates discussions on budgeting, saving, and debt management.
• Ensures accurate case notes and data entry in the Data Management System (DMS) while adhering to established protocols. Additionally, it complies with program policies and procedures, maintaining a high level of professionalism and organization.
• Provides individualized and group assistance, ensuring participants are competent in the skills taught through curriculum reinforcement and follow-ups.
• Serves as a program representative at community events (monthly) and engages with potential participants and partners during in-service opportunities, promoting FE's mission and strengthening community relationships.
• Meets programmatic goals and benchmarks, tracking progress and offering timely support to participants.
• Facilitate educational workshops and group sessions focused on relationship building, parenting, and financial stability, ensuring content is delivered in an engaging manner.
• Actively participates in job-related training and professional development activities, showing a strong commitment to learning and growth; demonstrates competency and integrates new skills and knowledge into their work.
• Other duties as assigned.

Qualifications: Education/Training

• Bachelor's degree in Sociology, Social Work, Marriage and Family Studies, Psychology or a related field, required
• Will consider 4+ years' work experience in lieu of degree

Experience

• One year of experience in social services and knowledge of community resources, particularly in areas related to family and employment stability

Skills, Knowledge, and Abilities

• Must be fluent in English and Spanish, verbal and written communication.
• Adaptable, with the ability to work a flexible schedule, including weeknights and Saturdays as needed
• Self-starter, with the ability to multi-task in a fast-paced work environment
• Ability to travel within the city and surrounding areas for outreach
• Ability to meet established caseload benchmarks s monthly
• Support accurate program and research data collection
• Must have a valid Driver License
• Familiarity with Motivational Interviewing techniques, preferred

Public Strategies is an equal employment opportunity/affirmative action employer. Employment decisions are based on merit and business needs, not on classifications protected by law, including but not limited to: race, color, sex (including sexual orientation, gender identify, and pregnancy), religion, national origin, age (40 and older), disability, genetic information, military service, or any other classification protected by law.