Bilingual EVV Coordinator

Arion Care; Phoenix (AZ); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Arion Care is seeking an Electronic Visit Verification (EVV) Coordinator to ensure accurate tracking of care delivery for individuals with developmental and physical disabilities. This mission-driven role focuses on timekeeping, verification systems, and collaboration with care providers and guardians.

You will manage EVV data, support schedules, troubleshoot visit verification issues, and uphold documentation standards.

Qualifications

• Experience with EVV/timekeeping software preferred.
• Familiar with working with care providers and guardians.
• Strong written and verbal communication skills.
• Ability to pass background check and DPS fingerprinting.

Responsibilities

• Manage EVV data, clock-ins, timecard errors, and schedules.
• Support EPD/DD provider engagement and guardian participation in EVV systems.
• Troubleshoot visit verification and time tracking issues.
• Maintain provider schedules and ensure data integrity.
• Coordinate with teams and ensure documentation standards.

Skills

Microsoft Office

Data analysis

Communication skills

Organized/multi-tasking

Problem solving

Tools

EVV software

Timekeeping systems

Job description

Our Mission is to do the right thing…always.

We embrace the highest standards of ethics in all of our relationships, services and business practices, and every decision is guided by integrity, dignity and respect.

Location: Remote; in-person as needed I Status: Full-Time

Are you detail-oriented, tech-savvy, and passionate about making a difference? Join our mission-driven team as an Electronic Visit Verification (EVV) Coordinator ! In this vital administrative role, you'll ensure that care delivery to individuals with developmental and physical disabilities—including those in the Elderly and Physically Disabled (EPD) populations is accurately tracked, verified, and supported through cutting-edge technology and strong communication.

What You’ll Do

As the EVV Coordinator, you’ll be the go-to expert for timekeeping software and electronic verification systems that help ensure high-quality care for our clients. You’ll support both care providers and guardians in maintaining compliance with EVV systems, manage schedules, and troubleshoot issues related to visit verification and time tracking.

Day-to-day responsibilities include:

• Managing and monitoring EVV data, clock-ins, timecard errors, and schedule accuracy
• Supporting EPD and DD provider engagement and guardian participation in EVV systems
• Troubleshooting issues with visit tracking and coordinating with care teams
• Maintaining and entering provider schedules
• Ensuring timely completion of HAH data, ECH notes, and RSP times
• Communicating effectively with team leaders, families, and management
• Supporting software training and user needs across teams
• Upholding all documentation standards and compliance policies

What You Bring to the Team

• Familiarity or experience with developmental and/or physical disabilities (EPD/DD strongly preferred)
• Tech comfort: You know your way around Microsoft Office and can pick up new software with ease
• Strong written and verbal communication skills
• Organized, deadline-driven, and ready to juggle multiple tasks
• Ability to analyze data, solve problems, and troubleshoot effectively
• A collaborative spirit and a proactive, professional approach
• Must be at least 18 years old, able to pass a background check, and obtain a DPS fingerprint card
• Must have a designated home workspace

Physical & Mental Requirements

• Ability to lift up to 50 lbs. and perform occasional physical office tasks
• Can sit and work at a computer for extended periods
• Able to handle time-sensitive situations with calm and clarity
• Strong attention to detail and resilience in a fast-paced environment

Perks of Working With Us

• Be part of a mission-first organization that supports both developmental disabilities and EPD populations
• Collaborate with compassionate teams that care about what they do
• Learn and grow in a role that combines people, purpose, and process

Arion Care is an equal opportunity employer